Open to opportunities

Vanessa Timariu

@vanessatimariu

Senior Customer Success Manager with a global footprint, I enjoy driving SaaS growth and supporting long term customer success.

Canada

Message

What I'm looking for

Seeking a challenging role that leverages my customer success expertise to drive growth and revenue.

Senior Customer Success Manager with a global footprint, I enjoy driving SaaS growth and supporting long term customer success. Over my career, I've worked in the USA, UK, and Canada, managing high-impact client relationships in dynamic, high energy ever evolving industries.

I'm naturally curious, resilient, and always looking to learn. I adapt quickly to new situations and focus on finding practical solutions that get results.

Currently at Deel, I partner with cross functional teams to deliver seamless onboarding to enablement, drive adoption, and ensure long term retention across a portfolio of global enterprise clients. I am responsible for managing renewal cycles, protecting and growing recurring revenue, and aligning customer outcomes with commercial objectives. Customer insights become actionable strategies as I identify and execute upsell opportunities, mitigate churn and tailor high impact engagement plans.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

Deel

Oct 2025 - Present (8 months)

Own a $8.6M+ ARR portfolio across 22 enterprise and mid-market accounts
Lead renewals, aligning stakeholders, managing commercial terms
Identify and execute expansion opportunities through strategic account planning and proactive engagement
Manage customer health, risk, and adoption, preventing churn
Partner cross-functionally to resolve escalations and unblock growth

Customer Success Manager

Omnipresent

Oct 2022 - Oct 2025 (3 years)

Acted as primary point of contact, managing customer onboarding, and working closely with teams to resolve issues and foster engagement throughout the customer lifecycle.

Customer Success Onboarding Sales Product Support Customer Retention Upsell Customer Feedback

Account Manager

adm

Nov 2021 - Oct 2022 (11 months)

Oversee end-to-end point of sale requirements, coordinating project timelines and collaborating with internal teams, creative agencies, and global suppliers.

Account Management Point of Sale Sales Customer Satisfaction

Account Manager

Menasha

Oct 2020 - Jul 2021 (9 months)

Managed and nurtured client relationships, ensuring complete customer satisfaction and acting as a key liaison between internal teams and customers.

Account Management Customer Satisfaction Leadership

Business Development Manager

EcoPost

Nov 2016 - Apr 2020 (3 years 5 months)

Built and maintained strong relationships with key targeted accounts, primarily in the US market, to drive sales and promote the EcoPost product range.

Business Development Pricing Sales