Open to opportunities

Arina Shahbazi

@arinashahbazi

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Customer Success Manager with a proven track record in onboarding.

United States

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation.

I am a dedicated Customer Success Manager with extensive experience in onboarding and managing customer relationships. Currently, I oversee the onboarding of over 200 customers, managing a portfolio exceeding $4.5M. My focus is on ensuring a seamless transition from pre-sales to onboarding completion, where I analyze customer data to drive high activation and retention rates.

Throughout my career, I have consistently ranked as a top performer, collaborating cross-functionally to enhance customer experiences and streamline operations. I take pride in building strong relationships with clients, understanding their goals, and aligning solutions to meet their needs. My commitment to diversity and inclusion has also led me to organize discussions and events that raise awareness of global changes.

With a strong foundation in sales and customer success, I have developed training materials and mentored new hires to ensure they excel in their roles. I am passionate about leveraging my skills to drive business outcomes and improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager, Onboarding

Current

Feb 2023 - Present (2 years 5 months)

As a Customer Success Manager, I oversee the onboarding of over 200 customers across various segments, managing a $4.5M+ portfolio. I ensure a seamless transition from pre-sales to onboarding, analyze customer data, and build strong relationships to drive business outcomes.

Customer Success Onboarding Data Analysis Relationship Management Technical Training HubSpot Salesforce Dynamics

Customer Success Manager, Onboarding

Feb 2022 - Feb 2023 (1 year)

Managed customer relationships as the primary contact, collaborating with various teams to enhance customer experience. Developed training materials and served as a subject matter expert while leading diversity initiatives.

Customer Success Training Development Cross Functional Collaboration Product Knowledge DE&I Mentorship Customer Experience Communication Leadership

Client Service Partner

Bloomberg Industry Group

May 2021 - Feb 2022 (9 months)

Ranked as a top performer, managing a portfolio of 300 customers and overseeing $4M+ in revenue. Onboarded new clients and collaborated with sales and customer success teams to enhance the customer experience.

Client Management Revenue Onboarding Sales Analysis Cross Functional Collaboration Customer Experience Training Relationship Building

Enterprise Sales Associate

Bloomberg Industry Group

May 2020 - May 2021 (1 year)

Managed a hybrid role in sales, exceeding quotas and generating significant revenue. Led a team of Sales Associates and supported account executives while nurturing client accounts.

Sales Management Account Management Pipeline Expansion Team Leadership Revenue Sales Training Communication Client Engagement Sales Development

Territory Sales Intern

Ecolab

May 2019 - Aug 2019 (3 months)

Ranked 1st regionally and 3rd nationwide among interns, generating over $40,000 in sales. Provided training and service to customers while maintaining and growing sales within the territory.

Customer Training Service Delivery Customer Engagement Communication Teamwork Problem Solving