Open to opportunities

Aghariagbonse Tesilimi

@aghariagbonsetesilim

Customer Support professional with 4+ years in international insurance, telesales, and retail—delivering high CSAT and fast issue resolution.

Nigeria

Message

What I'm looking for

I’m looking for a remote-friendly team where I can deliver high CSAT through first-contact resolution, careful escalation management, and consultative support. I want a fast-paced environment that values data integrity, clear communication, and continuous improvement.

I’m a results-driven, empathetic Customer Support Professional with over 4 years of experience across international insurance, telesales, and retail. I manage high-volume client inquiries, navigate complex product guidelines (including US life and health insurance policies), and use CRM platforms to log accurate data.

I’m known for maintaining top-tier customer satisfaction (CSAT) while resolving complex grievances on first contact to minimize escalation rates. I bring strong active listening, consultative upselling, and conflict resolution skills, especially in fast-paced, cross-functional team environments.

From supporting US policyholders remotely to handling front-of-house operations in Benin City, I’ve built an operational mindset focused on data integrity, problem solving, and high typing accuracy. I enjoy guiding clients through step-by-step processes, scheduling appointments, and improving customer experiences end to end.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

American General Life Insurance

Nov 2024 - Dec 2025 (1 year 1 month)

Provided high-quality support to US policyholders, resolving complex inquiries on life insurance products, policy changes, and claims processing. Handled inbound calls with a warm, authoritative demeanor and resolved grievances on first contact to reduce escalation rates.

Customer Support Policy Inquiries Claims Processing Inbound Calls Escalation Management Conflict Resolution

Customer Service Agent

American National Insurance Company

Feb 2023 - Oct 2024 (1 year 8 months)

Delivered comprehensive support across life, property, casualty, and supplemental health insurance. Documented customer interactions and updated policyholder files in the company database to maintain data integrity while guiding clients through insurance applications.

Customer Support Insurance Operations Database Management Data Integrity

Sales Representative

Expert Callers

Oct 2022 - Dec 2022 (2 months)

Executed outbound calling campaigns for qualified lead generation and cold outreach with B2B/B2C sales support. Managed appointment scheduling pipelines and overcame objections to improve conversion and expand market reach.

Outbound Sales Lead Generation Cold Outreach Appointment Scheduling Objection Handling Sales Pipeline Management Client Communication B2B Support

Sales Representative

MetLife

Jan 2022 - Aug 2022 (7 months)

Educated global clients on employee benefits, retirement solutions, and annuities to support long-term financial stability. Partnered with internal sales teams to optimize outreach pipelines and used cross-selling and upselling to maximize account value.

Client Education Employee Benefits Retirement Solutions Annuities Cross Selling Upselling Outreach Pipeline Optimization

Customer Service Agent

Stop 2 Shop Supermarket / Cinema

Feb 2020 - Apr 2021 (1 year 2 months)

Managed face-to-face customer requests related to product inventory, service offerings, and general inquiries. Handled box office operations, ticket sales, reservations, and daily cash balancing, and used patron feedback to produce actionable performance reports for management.

Front Desk Support Ticket Sales Reservations Cash Handling Problem Solving Retail Operations