Open to opportunities

Karen Ebenezer

@karenebenezer

Message

I resolve insurance customer issues, retain policyholders, and manage collections through high-volume phone support.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, collections, or retention role where I can resolve insurance customer issues, manage accounts in CRM systems, and deliver empathetic service that strengthens customer relationships.

I've supported life insurance customers at North Star Insurance Advisors, handling policy questions, billing, claims inquiries, overdue premiums, payment arrangements, service tickets, and retention options. I work to keep policies active while providing empathetic, solutions-focused support.

Previously, I qualified Final Expense Life Insurance prospects at Insurance Supermarket International and transferred eligible clients to licensed advisors. My background also includes executive and administrative support in government and education, with strong documentation, CRM, calendar coordination, and cross-functional communication skills.

Experience

Work history, roles, and key accomplishments

Customer Support / Conservation & Collections Specialist

North Star Insurance Advisors

Jan 2025 - Apr 2026 (1 year 3 months)

Handled inbound and outbound customer calls regarding life insurance policies, outstanding premiums, billing, policy status, claims inquiries, and account-related questions. Conducted follow-up on overdue premium payments and worked with customers to establish suitable payment arrangements to prevent policy lapse.

Customer Support Collections Phone Support CRM Management Ticket Creation Policy Administration Issue Resolution Active Listening Documentation Cross Functional Collaboration Objection Handling Customer Retention

Call Center Agent (Insurance Prequalification)

Insurance Supermarket International

Mar 2023 - Dec 2024 (1 year 9 months)

Conducted outbound calls to prospective customers regarding Final Expense Life Insurance products. Qualified prospective clients and identified customer needs through effective questioning, while educating customers on available insurance options and benefits.

Outbound Calling Lead Qualification Customer Education Objection Handling CRM Software Compliance

Executive Assistant

Federal Ministry of Finance

Mar 2021 - Jan 2022 (10 months)

Managed executive calendars, scheduled appointments, arranged meetings, and coordinated travel itineraries. Acted as a primary point of contact, screening and prioritizing incoming communications, emails, and phone calls.

Calendar Management Correspondence Meeting Coordination Expense Management Confidentiality Collaboration

Administrative Support

FAMAKS British Schools

Jan 2020 - Nov 2020 (10 months)

Managed correspondence, including emails, letters, and phone calls, ensuring timely responses and follow-ups. Scheduled appointments and meetings, coordinating calendars and resolving scheduling conflicts.

Correspondence Management Scheduling Record keeping Office Support Event Planning Travel Coordination Data Entry