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Ukpai Adaeze

@ukpaiadaeze

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I handle high-volume customer support and insurance sales through empathetic, CRM-driven conversations.

Nigeria

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What I'm looking for

I'm looking for a remote customer service, sales, or telemarketing role where I can manage high-volume customer conversations, use CRM tools, resolve complex issues, and contribute to retention and sales results.

I've supported customers and driven insurance sales across remote teams at Next Insurance, Catalyst Marketing, Specialty Life Insurance, and Premier Producer Group.

I handle 150–300 daily phone, email, live-chat, and social-media interactions, resolving billing disputes, account changes, refunds, service issues, and product questions.

Using Zendesk, Zoho CRM, Freshdesk, and call-center tools, I've improved follow-up success by 35%, reduced complaint escalations by 20%, and increased self-service adoption by 50%.

In life insurance telemarketing, I've converted prospects into customers, qualified high-intent leads, exceeded transfer quotas by 92%, and maintained full adherence to TCPA, HIPAA, and state-specific regulations.

Experience

Work history, roles, and key accomplishments

Sales Expert/ Customer Service Rep

Next Insurance

Mar 2019 - Feb 2021 (1 year 11 months)

Handled 200-300 inbound and outbound calls daily, assisting clients with ticket purchases, account modifications, and refunds. Reached daily dial targets by 75% and achieved personal sales targets by 80%.

Customer Service Sales Inbound Calls Outbound Calling CRM Social Media Email Support Live Chat