Emmanuel Jones
@emmanueljones
Remote customer support and insurance sales professional driving satisfaction and growth.
NigeriaWhat I'm looking for
I’m a customer support professional with extensive experience in the sales and customer service industry, known for being a collaborative team player with a positive, engaging attitude. I focus on delivering quality service, optimizing processes, and ensuring operational efficiency while maintaining exceptional customer satisfaction.
In remote chat and email support roles, I handle high-volume client inquiries with fast, professional responses and use CRM systems to manage records and generate reports. I’ve also delivered fully remote insurance consultations (including no-medical, simplified, and guaranteed issue products), conducted needs-based conversations that improved conversion, and supported lead generation through social media, webinars, and community outreach.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Appen USA
Feb 2025 - May 2026 (1 year 3 months)
Provided remote customer support via chat and email, handling high-volume client inquiries with fast, professional responses. Managed client records and reporting using CRM systems while maintaining strong written communication and multitasking.
Sales Representative
Specialty Life Insurance Canada
Aug 2024 - Feb 2025 (6 months)
Delivered fully remote life insurance consultations by phone and digital platforms, specializing in no-medical and simplified issue/guaranteed issue products. Achieved or exceeded monthly production targets using CRM systems and digital quoting tools while conducting needs-based consultations that improved conversion and policy placement.
Customer Service Agent
Versatile Marketing
Jan 2024 - Aug 2024 (7 months)
Created social media content to promote health insurance plans and generated leads by supporting clients with ACA Marketplace and Medicare information. Managed leads in CRM systems, performed timely follow-ups, and supported webinars and remote client guidance to improve enrollment.
Sales Representative
Foundation Clinic
Dec 2022 - Nov 2023 (11 months)
Provided customer service to local and international clients at Foundation Clinic, responding to inquiries about products, services, and organizational information. Collected and analyzed patron records to prepare detailed service and product reports and support operational needs.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Arts, Arts
2016 - 2022
Activities and societies: Team Lead, Final Year Research Project (UNIBEN).
Earned a Bachelor of Arts from the University of Benin from 2016 to 2022. Served as Team Lead for a final year research project (UNIBEN).
Lumen Christi International High School
High School Diploma
2009 - 2015
Completed High School Diploma studies at Lumen Christi International High School from 2009 to 2015.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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