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Maro Gold

@marogold

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Results-driven customer service representative with strong sales skills.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a results-driven and customer service-oriented professional with over two years of experience in sales and customer support. My journey began as a Cold Caller and evolved into a Customer Service Representative, where I honed my skills in generating leads, fostering client relationships, and promoting sales to drive business growth. I am passionate about leveraging my excellent communication and sales abilities to contribute to the success of my team.

Throughout my career, I have consistently met or exceeded sales targets and performance metrics. At Insurance Supermarket, I successfully generated leads and maintained strong relationships with clients, which resulted in a significant increase in customer retention. My commitment to providing exceptional customer service has earned me multiple commendations and recognition as a top performer within my sales team.

I am eager to bring my expertise in customer service and sales to a dynamic organization where I can continue to grow and make a positive impact. I believe that my proactive approach and dedication to client satisfaction will be valuable assets in any role I undertake.

Experience

Work history, roles, and key accomplishments

Sales Representative

INSURANCE SUPERMARKET

Sep 2022 - Apr 2024 (1 year 7 months)

Responsible for generating leads and prospecting new clients through cold calling and networking. Analyzed client needs and presented insurance policy options, ensuring informed decision-making. Maintained client records and provided excellent customer service while meeting sales targets.

Lead Generation Cold Calling Client Relationship Management Customer Service CRM Software Performance Metrics Team Collaboration

Customer Service Representative

INSURANCE SUPERMARKET

Jan 2022 - Aug 2022 (7 months)

Handled a high volume of customer calls, addressing inquiries and providing product information. Participated in team meetings and training to stay updated on product changes. Ensured customer satisfaction through effective communication and problem resolution.

Customer Communications Team Collaboration Database Management Customer Feedback Product Knowledge

Cold Caller / Customer Care Representative

RENT TO OWN SERVICES

Feb 2021 - Oct 2021 (8 months)

Conducted outbound calls to promote real estate services, qualifying leads and scheduling property viewings. Provided solutions to customer inquiries and maintained accurate records in CRM software, achieving monthly lead generation targets.

Outbound Calling Lead Qualification Scheduling Customer Solutions CRM Software Market Trends Upselling Communication Skills

Customer Support

ACCENTURE

Feb 2020 - Oct 2020 (8 months)

Provided customer support via chat and email, resolving inquiries and technical issues efficiently. Documented interactions and escalated complex issues, maintaining high standards of service and response times.

Customer Support Technical Troubleshooting Documentation Response Time Management Communication Skills Customer Satisfaction Problem Solving

Education

Degrees, certifications, and relevant coursework

University of New Haven

Bachelor of Science, Hospitality and Tourism

2020 - 2023

Pursued a Bachelor of Science in Hospitality and Tourism, gaining knowledge in hospitality management, tourism development, and customer service excellence. Engaged in practical experiences that enhanced my understanding of the industry.

University of Benin

Bachelor of Science, Engineering

2015 - 2020

Completed a Bachelor of Science in Engineering, focusing on the principles of engineering design, analysis, and application. Developed skills in problem-solving and critical thinking through various engineering projects and coursework.