Hamidat Olajumoke
@hamidatolajumoke
Caring customer service professional with proven sales and appointment-setting results.
What I'm looking for
I am a caring and friendly customer service professional with two years of experience in sales and customer support, skilled at resolving product and service issues, handling complaints, and improving customer satisfaction and sales. I consistently maintain accurate CRM records, stay updated on product and market trends, and use active listening to provide appropriate solutions.
My background includes cold calling, inbound/outbound communication, appointment setting, upselling to existing customers, and quality-focused service in insurance and real estate contexts. I bring strong communication, problem-solving, and team collaboration skills, and I seek to contribute ideas that improve customer experience and operational productivity.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Rent To Own Services
Dec 2023 - Dec 2024 (1 year)
Made outbound and inbound calls to generate leads and schedule property viewings, upsold services to previous customers, and maintained CRM records to improve follow-up and conversion rates.
Customer Service Representative
Specialty Life Insurance
Aug 2021 - Oct 2022 (1 year 2 months)
Provided customer support and product representation, met quality and handle-time standards, de-escalated upset customers, and routed requests to appropriate parties to improve service resolution.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Science, Microbiology
Completed a Bachelor of Science in Microbiology; background supports customer-facing roles through analytical and problem-solving skills.
Availability
Location
Authorized to work in
Job categories
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