I am looking for a collaborative, high-growth environment where I can leverage my experience in customer experience, operations, and project management to drive retention and customer satisfaction. Ideally, I want to lead initiatives that bridge the gap between customer success and internal strategy, building seamless customer journeys while empowering a cross-functional team.
Looking for a job
Adolfo Quintana
@adolfoquintana
Growth & Ops Leader | Ex-Binance (led 50+ team, drove 35% growth) | Bilingual EN/ES | Seeking senior remote tech, fintech, or Web3 roles.
NetherlandsWhat I'm looking for
I help companies grow, retain users, and build communities that actually convert.
For 3+ years at Binance — the world's largest crypto exchange — I led a 50+ agent Customer Success team while simultaneously owning Spanish-market social media across 7 platforms. The result: 98% resolution rate, 35% reach growth, 100% AML/CFT compliance, and a team that ran without micromanagement.
My edge is the overlap between operations, growth, and human connection. I've built GTM strategies from scratch, scaled organic communities from zero, managed high-stakes client relationships in fintech, and led distributed teams across time zones — all in English and Spanish.
What I'm looking for: Senior remote roles in Growth, Customer Success, or Revenue Operations with companies building something real in tech, fintech, or Web3.
Experience
Work history, roles, and key accomplishments
Current
E-commerce Catalog Specialist
Massimo Dutti
Apr 2026 - Present (4 months)
• Maximized sales and visibility on major e-commerce platforms (Zalando, Trendyol, SSG, Musinsa).
• Managed end-to-end global onboarding and product launches.
• Collaborated cross-functionally to align digital assets and copy with commercial strategy.
• Executed marketing campaigns to boost channel performance and CX.
BU
Business Development Manager
Bulltador
Oct 2025 - Feb 2026 (4 months)
Built the Spanish-market GTM strategy from zero, securing an operational partner ecosystem within the first 90 days. Identified and closed partnerships with premium KOLs and trading academies, achieving 30% growth in partner-led client acquisitions.
MU
Operations & Administration Manager
Marcet Football University
Dec 2024 - Sep 2025 (9 months)
Managed multi-channel client communications, handling 50+ daily inquiries while maintaining consistent resolution quality standards. Streamlined internal support workflows and oversaw scheduling and documentation systems.
FR
Social Media Manager
Freelance
Apr 2024 - Oct 2024 (6 months)
Increased digital engagement 15% and conversion rates 20% in 3 months through cross-platform content strategies. Scaled organic reach 40% via A/B testing and performance analysis.
Managed 20+ content specialists across 7 platforms, growing average organic reach 35% in six months. Led KOL and influencer partnerships for the Spanish market, achieving 20% organic follower growth while maintaining regulatory compliance.
Audited support ticket compliance across the Spanish-market team, identifying systemic gaps and implementing corrective workflows that sustained 98% resolution rates.
Directed a 50+ agent team handling 2,000+ weekly tickets, sustaining 98% CSAT and 100% AML/KYC compliance. Designed a VIP client onboarding program that cut time-to-first-trade by 40% and boosted retention by 30%.
Education
Degrees, certifications, and relevant coursework
UM
Universidad Santa María
Dental Technician, Dentistry
Completed a 4-year program in Dentistry (Odontology).
CE
Cenatede
Associate Degree, Dental Technology
Completed a 3-year vocational/associate program as a Dental Technician (Técnico Dental).
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NetherlandsAuthorized to work in
SpainSalary expectations
50k-80k EUR
Job categories
Skills
Project ManagementMicrosoft OfficeAccount ManagementCustomer ServiceCustomer Success ManagementTeam LeadershipTeam ManagementProject CoordinationPhotographySocial MediaTeamworkEmail MarketingCommunication SkillsCommunity ManagementCommunity BuildingCommunity OutreachCommunications ManagementCommunity OperationsOperations ManagementOperational Management
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