At BBVA, I manage the full relationship and product mix for 150+ corporate clients, from onboarding through renewals and expansion. I grew average wallet share by 30% and reached 3.8 products per client by adding corporate POS, operating accounts and surplus cash investment.
At Endeavor, I managed the lifecycle of a network of 200+ C-level executives and VC investors, and introduced onboarding and matching frameworks that increased engagement quality and mentor retention by 25%. Earlier at Mercado Libre, I managed a team of 10 and worked with Operations, Product and Technology to improve logistics workflows and raise CSAT by 14%.
