I’m a Customer Success and Operations professional with 5+ years of experience across B2B, fintech, consulting, and digital marketing.
Throughout my career, I’ve worked at the intersection of client management, business operations, and team coordination. My experience includes managing client relationships, leading teams, improving internal processes, building operational workflows, and working closely with different departments to make sure things run smoothly.
In my most recent role, I led a Customer Success team of 6 people, built the team structure, hired and trained new team members, and took ownership of client relationships, retention, escalations, and day-to-day operations. I also initiated the implementation of a centralized CRM system, bringing together information from multiple tools and departments into one place, improving visibility, communication, and reporting across the company.
Previously, I worked in fintech, account management, and business support roles, where I developed strong communication, organizational, and problem-solving skills. I also have experience supporting senior executives, coordinating cross-functional projects, and managing operational and marketing initiatives.
I enjoy roles where I can combine strategic thinking with hands-on execution, take ownership, solve problems, and improve the way a business operates. I’m particularly interested in Customer Success, Business Operations, Operations Management, Account Management, and Partnerships.
I’m looking to join an international, remote-friendly company where I can contribute to business growth, build effective processes, develop teams, and create strong long-term client relationships.
