Open to opportunities

Adenike Fajulugbe

@adenikefajulugbe

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Customer-experience and sales leader driving revenue growth, CRM optimization, and high-quality content delivery.

Nigeria

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What I'm looking for

I seek a role where I can lead customer experience and sales initiatives, optimize CRM processes, mentor teams, and drive measurable revenue and retention improvements.

I am a results-driven customer experience and sales professional with 12+ years of experience across business management, sales, content creation, and public relations. I consistently exceed targets through strategic networking, effective communication, and process improvement.

My experience spans energy sales, insurance customer experience, content provision, and media management, where I led teams, developed CRM solutions, and improved operational efficiency. I have a strong track record of resolving complex customer issues and optimizing revenue streams.

I have engineered CRM tracking tools, produced high-quality content under tight deadlines, and managed digital and media campaigns for public and private organizations. I emphasize attention to detail, timely delivery, and maintaining high service standards.

I am passionate about creating transformative customer interactions that boost retention and revenue, and I bring collaborative leadership, analytical problem solving, and a commitment to continuous improvement to every role.

Experience

Work history, roles, and key accomplishments

Energy Sales Representative

Ikeja Electric

Apr 2022 - Sep 2024 (2 years 5 months)

Led cash-drive activities and meter-reading operations, improving revenue collection, reducing outstanding debts, and resolving customer complaints to boost satisfaction across the service area.

Revenue Collection CRM Data Entry Tariff Reclassification Team Supervision

Customer Experience Officer

AIICO

Jan 2018 - Apr 2022 (4 years 3 months)

Managed daily customer interactions and cross-sell activities, implemented CRM tracking improvements, identified call-center trends, and produced reports that improved operational efficiency and customer satisfaction.

Customer Service CRM Cross Selling Live Chat Support Reporting

Content Provider

Screenhub Africa

Feb 2015 - Jan 2017 (1 year 11 months)

Delivered high-quality written content on schedule, escalated technical issues, revised work per feedback, and helped develop style guides to ensure consistent brand voice across client projects.

Content Writing Editing Style Guide Research Client Communication Quality Assurance Content Strategy

Media Manager

Ministry of Information and Strategy

Jan 2012 - Jan 2013 (1 year)

Directed media relations and digital presence, led crisis communications, supervised media campaigns and teams, and organized press briefings to maintain public trust and disseminate government messages.

Media Relations Crisis Communications Digital Content Management Press Briefings Team Leadership Public Affairs Campaign Management Stakeholder Engagement

Communications Intern

Voice of Nigeria

May 2011 - Sep 2011 (4 months)

Supported communications activities including drafting press releases, researching media trends, coordinating events, managing social media scheduling, and compiling media coverage reports.

Social Media Management Event Coordination Research Administrative Support Reporting