Queeneth Francis

As a dedicated and results-driven customer service professional with over 3 years of experience, I have developed a strong passion for delivering exceptional customer experiences and driving business growth through effective customer engagement and satisfaction strategies.

Throughout my career, I have gained in-depth experience in client-facing roles, fostering strong relationships with customers that result in high client retention and product loyalty. My expertise includes customer service, technical support, conflict management, and data analysis, with a strong proficiency in MS Office and Google Suite.

I am a team player with excellent communication skills, problem resolution abilities, and a high level of confidentiality. I have a proven track record of developing and updating customer service policies and procedures, preventing conflicts from escalating, and promoting peaceful resolutions.