Oluwatosin Adenugba

I am a results-driven Customer Experience (CX) Professional with a proven ability to boost customer retention, satisfaction, and loyalty through effective communication and problem-solving. My expertise in CRM tools such as Salesforce and Siebel has enabled me to ensure seamless service delivery and data accuracy. I am known for my customer-centric approach and commitment to excellence, eager to contribute to driving meaningful impact and fostering long-term relationships with clients.

Throughout my career, I have held various roles that have honed my skills in customer service and team leadership. As a Customer Service Advisor at Kingmakers, I optimized customer record management and addressed inquiries across multiple channels, ensuring a seamless customer experience. My previous experience as Acting Team Lead at Natcom allowed me to lead a customer service team, conduct training, and monitor performance metrics, ensuring the highest levels of satisfaction and operational efficiency.

With a Bachelor of Science in Public Administration from Olabisi Onabanjo University and several certifications in Customer Service Relationship Management, I am well-equipped to enhance customer engagement and drive service excellence. I am passionate about leveraging my skills to create positive customer experiences and contribute to organizational success.