Open to opportunities

Motunrayo Akinjayeju

@motunrayoakinjayeju

Customer Service Representative at Ikeja Electricity Distribution Company, resolving customer issues across billing, metering, and service requests.

Nigeria

Message

At Ikeja Electricity Distribution Company (IKEDC), I serve as a primary point of contact for customer enquiries, complaints, and service requests. I coordinate with technical, metering, billing, and field operations teams to resolve issues, and share recurring customer concerns to support service improvements.

Previously, at Rosabon Financial Services, I managed customer relationships and supported retention through product support and follow-ups. At Union Bank of Nigeria, I supported onboarding and digital banking, and at Customer Feedback Solutions Ltd, I prepared feedback and service performance reports.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Ikeja Electricity Distribution Company

Jan 2023 - Present (3 years 9 months)

Serve as the primary point of contact for customers, managing enquiries, complaints, and service requests while ensuring timely resolution and positive customer outcomes. Coordinate cross-functional efforts to resolve service issues and improve customer satisfaction.

Customer Relationship Management CRM Systems Complaint Management Escalation Management Reporting Excel Microsoft Office Stakeholder Engagement Service Delivery Coordination

Customer Support & Sales Executive

Rosabon Financial Services

Jan 2022 - Dec 2023 (1 year 11 months)

Managed customer relationships throughout the customer lifecycle by providing product support, resolving enquiries, and ensuring a positive customer experience. Collaborated with internal teams to improve service delivery and strengthen customer retention.

Customer Relationship Management Customer Retention Product Support Stakeholder Engagement Issue Resolution CRM Systems

Customer Sales / Service Support

Union Bank of Nigeria

Jan 2021 - Dec 2022 (1 year 11 months)

Supported customer onboarding, account servicing, and digital banking adoption while delivering high-quality customer service and maintaining customer satisfaction standards. Resolved customer enquiries and service-related issues.

Customer Service Account Servicing Digital Banking Customer Onboarding Customer Satisfaction Documentation

Customer Experience & Administrative Support Analyst

Customer Feedback Solutions Ltd

Apr 2019 - Dec 2019 (8 months)

Provided operational and administrative support to customer experience initiatives through reporting, complaint management, customer follow-up activities, and service performance analysis. Assisted in customer experience improvement initiatives.

Reporting Complaint Management Customer Follow up Service Performance Analysis Administrative Support Customer Experience