Open to opportunities

Sandra User

@sandrauser8

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Customer experience and sales operations specialist driving retention and revenue.

Nigeria

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What I'm looking for

I seek a role focused on customer experience and sales operations where I can improve retention, drive revenue, mentor teams, and use CRM-driven process improvements in a collaborative, growth-oriented company.

I am a customer service and sales operations professional with over five years' experience across media, banking, and telecommunications, focused on high-volume support, telesales, and service quality. I combine clear communication with structured service processes to improve satisfaction, retention, and operational efficiency.

I have hands-on experience managing teams, compiling performance reports, and using CRM systems to ensure data accuracy and drive process improvements that reduced recurring issues and increased CSAT. I consistently exceeded sales targets through disciplined prospecting, door-to-door canvassing, and upsell opportunities during support interactions.

I maintain meticulous client documentation, manage scheduling and onboarding, and contribute to high client satisfaction and repeat business by aligning expectations with reliable service delivery and follow-through.

Experience

Work history, roles, and key accomplishments

Current

Client Support Specialist

Current

IamBrand-Worthy Ltd

Feb 2025 - Present (1 year)

Serves as primary contact for client inquiries on CV revamps and career services, handling 30+ requests monthly with 2-hour average response time and contributing to a 95% client satisfaction rate.

client support Onboarding Scheduling Customer Satisfaction Response Time Management Career Services Calendar Management

Customer Service Executive

Spectranet Limited

Jul 2023 - Jan 2025 (1 year 6 months)

Managed a team of 5–7 representatives and compiled daily performance reports that enabled a 10% reduction in recurring issues and a 5% increase in CSAT through process improvements and training.

Team Management Reporting Process Improvement Customer Retention Broadband Troubleshooting Training

Direct Sales Agent

Access Bank Plc

Sep 2020 - May 2023 (2 years 8 months)

Consistently exceeded monthly sales targets by ~15%, executing door-to-door canvassing and maintaining lead-tracking that produced an average of 10 new account openings per month.

Direct Sales Telesales Lead Generation Canvassing Sales Reporting Customer Acquisition Pipeline Management

Customer Service Officer

iROKOtv

May 2018 - Aug 2020 (2 years 3 months)

Handled 80–120 inbound/outbound interactions daily, maintained 100% CRM documentation accuracy, and increased qualified lead generation by 25% through proactive upselling during support calls.

Telesales Upselling Billing Support Quality & Compliance Product Knowledge Performance Tracking

Assistant Lecturer

Nigerian Film Corporation

Provided research, instructional, and administrative support across multiple undergraduate courses, developing lesson materials and presentations to improve classroom engagement and content clarity.

Research Lesson planning Student Engagement Administrative Support