Open to opportunities

Joy Adogu

@joyadogu

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Graduate in English with expertise in customer experience and sales.

Nigeria

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation.

I am a graduate of English and Literary Studies with solid experience in front desk administration, client relationship management, and creative content creation. My knack for producing engaging content and strong communication skills enable me to resolve challenges effectively while maintaining operational standards. I take a proactive, hands-on approach to ensure guidelines are met, and I am passionate about employee relations, connecting resources and people to boost efficiency and productivity.

In my current role as a Customer Experience Representative and Sales Executive at Mimonet Nigeria Limited, I have successfully led a team that consistently exceeded sales targets, resulting in a 15% increase in sales. My ability to implement software solutions like QuickBooks and Sage50 has improved workflows and data accuracy. I pride myself on maintaining high customer satisfaction rates and fostering strong relationships with clients, ensuring their needs are met and exceeded.

Throughout my career, I have demonstrated exceptional leadership and performance, contributing to a positive reputation for the customer service team. I am dedicated to continuous improvement and actively seek opportunities to enhance my skills and the overall success of the organizations I work with.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Representative

Current

Mimonet Nigeria Limited

Jul 2021 - Present (3 years 11 months)

As the first point of contact, I manage client experiences and develop strategies to improve sales. I conduct quality control on garments, collaborate with designers, and lead a customer service team to enhance satisfaction and efficiency. My efforts resulted in a 15% sales increase and successful brand promotion during events.

Customer Service Sales Strategy Quality Control Team Leadership Client Relationship Management Inventory Management Process Improvement Communication Digital Marketing Software Implementation

Executive Assistant/Customer Care Representative

Armi Limited

Nov 2019 - Dec 2020 (1 year 1 month)

In this role, I supported management in strategy development and client relationship management. I streamlined scheduling processes, leading to a 20% reduction in conflicts, and promoted company products, achieving a 12% sales increase.

Client Relationship Management Scheduling Team Coordination Communication Strategy Development Customer Satisfaction Problem Solving Software Implementation

Secretary

Akwa-Ibom Rural Water Supply and Sanitation Agency

Dec 2018 - Apr 2019 (4 months)

I organized meetings, maintained records, and ensured effective communication within the agency. I designed a scheduling system that improved productivity and enhanced team understanding of new procedures.

Communication Productivity Scheduling Multitasking Problem Solving Customer Service

Freelance Writer and Content Developer

Self Employed

Dec 2017 - Feb 2020 (2 years 2 months)

I create engaging content for various media, helping businesses generate sales through persuasive writing. My background in English and Literary Studies enhances my ability to deliver impactful messages.

Content Creation Copywriting Digital Marketing Persuasive Writing Communication SEO Research Time Management

Education

Degrees, certifications, and relevant coursework

Delta State University

Bachelor of Arts, English and Literary Studies

2015 - 2018

Graduated with a degree in English and Literary Studies, focusing on literature, writing, and communication skills. Developed a strong foundation in creative content creation and critical analysis.

St Mark College

Secondary School Certificate

2014 - 2016

Completed secondary education, focusing on foundational subjects that prepared for higher education and developed essential skills in communication and analysis.