Abhay Prabhakar
@abhayprabhakar
Strategic Operations Manager driving data-led process improvements and scalable revenue growth in Ed-Tech.
IndiaWhat I'm looking for
I am a Strategic Operations Manager with 7+ years in Ed-Tech focused on cross-functional strategy, operations, and process improvements. I combine data analytics with hands-on program leadership to scale business results.
At Coursera I led dispute handling initiatives that unlocked over $500K in annual savings, deployed automation pilots with projected ROI increases, and drove a 44% improvement in win rate through iterative process changes.
Previously at Great Learning I managed international upsell strategy that generated $3.1M, expanded the portfolio from 2 to 15 offerings, streamlined workflows to reduce manual effort by 40%, and ran retention pilots that reactivated 205 learners for $121K in quarterly revenue.
Earlier roles at Cue Learn involved center activation, piloting field models across multiple cities, leading a team to lift average booking value, and designing training programs—demonstrating a track record of execution, cross-team collaboration, and measurable impact.
Experience
Work history, roles, and key accomplishments
COSpearheaded dispute handling and automation initiatives, increasing win rate by 44% and unlocking $500K+ annual savings while improving ticket handling efficiency by ~20%. Built dashboards and SOPs to scale dispute and refunds processes and enabled data-driven decisions with Finance and Data Science stakeholders.
Assistant Manager - International Operations
Great Learning
Jun 2021 - Nov 2024 (3 years 5 months)
Managed global upsell portfolio generating $3.1M over two years, expanded offerings from 2 to 15, automated workflows to cut manual tasks by 40%, and led retention initiatives that reactivated 205 learners for $121K in quarterly revenue.
Associate
Cue Learn Pvt Ltd.
Jul 2018 - May 2021 (2 years 10 months)
Executed activation and go-to-market initiatives, activated 17 centers in 2 months, piloted field model expanding to five cities, and led a team to increase average booking value from $270 to $420.
Education
Degrees, certifications, and relevant coursework
Amritsar College of Engineering and Technology
Bachelor of Technology, Civil Engineering
2014 - 2018
Completed a Bachelor of Technology in Civil Engineering with coursework and projects related to core civil engineering principles from July 2014 to May 2018.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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