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Alpana das

@alpanadas

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Experienced EdTech team lead driving data-driven operations and scalable learning solutions.

India

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What I'm looking for

I seek a collaborative EdTech role where I can lead cross-functional teams, apply data-driven program management, and drive product and learner outcomes through continuous improvement.

I am a results-driven Team Lead with 7+ years in EdTech operations and program management, focused on aligning strategic goals with technology to deliver scalable learning solutions.

As Lead Auditor at Kaplan India, I managed strategic programs cross-functionally, optimized SOPs to enhance operational scalability, and reduced new-hire ramp-up time by 25%. I conducted audits in Salesforce and CVUe and analyzed student lifecycle data to improve course engagement.

I blend technical skills (Python, SQL, Power BI) and methodologies (Agile, data-driven decision making) to drive process optimization, product innovation, and measurable learner success, and I enjoy leading teams to deliver operational excellence.

Experience

Work history, roles, and key accomplishments

Lead Auditor

Kaplan India Pvt Ltd

Feb 2021 - Apr 2025 (4 years 2 months)

Managed strategic programs across product, marketing, finance, and growth to support digital learning initiatives and optimize operational scalability. Created and optimized SOPs and onboarding programs, reducing ramp-up time for new hires by 25% while ensuring data integrity through audits in Salesforce and CVUe.

Program Management SOP Development Salesforce Onboarding Data Analysis SQL

Senior Associate, Instamart Operations

Swiggy Bundl Technologies Pvt Ltd

Dec 2018 - Feb 2021 (2 years 2 months)

Oversaw pilot initiatives and launched new operational models for on-demand delivery, implementing data-driven process changes that improved delivery efficiency by 20%. Led training for new team members and delivered operational insights and performance reports to leadership for strategic planning.

Operations Management Pilot Process Optimization Data Analysis Training Stakeholder Management SQL Excel

Operations Executive

Nestaway Technologies Pvt Ltd

Apr 2018 - Dec 2018 (8 months)

Handled customer onboarding, service resolution, and account management in a high-volume environment while ensuring CRM data accuracy. Supported daily reporting functions to maintain operational visibility and service standards.

Customer Onboarding Account Management CRM Data Entry Reporting Excel