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Adarsh Shukla

@adarshshukla2

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Operations-focused MBA with 3+ years improving processes, analytics, and cross-functional teams.

India

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What I'm looking for

I seek a mid-level operations role where I can apply data-driven process improvements, lead cross-functional teams, and drive measurable operational impact.

I am an operations-focused MBA with over three years of experience optimizing processes across education, social impact, and marketing sectors. I leverage data-driven strategies to improve operational efficiency and customer satisfaction.

At Unacademy I streamlined onboarding for 3,000+ learners, resolved 350+ operational tickets, led a team of six, and designed MIS dashboards that raised learner satisfaction from 3.6 to 4.3. I also automated ERP workflows to cut academic processing time by 20%.

Previously, I revamped inventory systems and led workforce planning at Campus Haat, training 50+ sales staff and reducing order errors through improved operations. In an internship at Smartivity Toys, I optimized social media campaigns and improved conversion metrics.

I hold an MBA in Marketing & Operations and certifications in Google Analytics, Brand Strategy, Advanced Excel, and Operations Management. I bring a collaborative, results-oriented approach focused on measurable impact and scalable process improvements.

Experience

Work history, roles, and key accomplishments

Senior Associate Operations

Unacademy

Feb 2024 - Nov 2025 (1 year 9 months)

Streamlined onboarding for 3,000+ learners and resolved 350+ operational tickets, designed MIS dashboards that raised learner satisfaction from 3.6 to 4.3, and automated ERP workflows to reduce processing time by 20%. Managed a team of 6 and served as headquarters POC to execute centre-level planning and coordination.

Operations Management Process Improvement Dashboards ERP Stakeholder Management Team Leadership Slack Data Analysis

Operations Intern

Smartivity Toys

May 2023 - Oct 2023 (5 months)

Optimized social media campaigns to increase engagement by 30% and lead generation by 20%, and analyzed sales funnel metrics to identify bottlenecks and improve conversion rates by 15%.

Social Media Marketing Email Marketing Analytics Campaign Optimization Google Analytics

Operations Manager

Campus Haat

Mar 2021 - Jul 2022 (1 year 4 months)

Revamped inventory management to reduce order processing errors, led manpower planning and trained 50+ sales staff to boost productivity, and developed operational plans aligning resource capacity with business goals to ensure on-time deliverables.

Inventory Management Workforce Planning Training Development Operations Planning Process Optimization Performance Tracking Customer Onboarding

Education

Degrees, certifications, and relevant coursework

Netaji Subhas University of Technology

Master of Business Administration, Marketing & Operations

2022 - 2024

Completed a Master of Business Administration focused on Marketing and Operations with coursework and projects in strategic planning and operations optimization.