Saumya SinghSS
Open to opportunities

Saumya Singh

@saumyasingh2

Results-oriented Operations Manager with a track record of excellence.

India
Message

What I'm looking for

I am looking for a role that values innovation and teamwork, where I can leverage my skills to drive operational excellence and enhance customer satisfaction.

I am an Operations Manager with over 10 years of experience dedicated to optimizing operational processes and enhancing customer satisfaction. My expertise lies in designing effective KPIs and leading cross-functional teams to achieve strategic goals. I have a proven track record in customer experience management and operational efficiency, which I leverage to drive success in forward-thinking organizations.

In my current role as a Senior Manager at Addictive Learning Technology, I spearheaded the design of operational KPIs that significantly improved Customer Satisfaction (CSAT) scores. My previous positions have allowed me to develop comprehensive processes and policies that streamline operations, ensuring that objectives in customer satisfaction, safety, quality, and team performance are consistently met. I am passionate about fostering collaboration and driving continuous improvement in all aspects of operations.

Experience

Work history, roles, and key accomplishments

AL
Current

Senior Manager

Addictive Learning Technology - Lawsikho

Sep 2023 - Present (1 year 10 months)

Spearheaded the design of operational KPIs and KRAs, leading to improved Customer Satisfaction (CSAT) scores. Collaborated with diverse teams to enhance project scalability within the Sales funnel, optimizing overall performance.

NS

Operations Manager

Newton School

Feb 2023 - Aug 2023 (6 months)

Developed and implemented comprehensive processes and policies to streamline the program's operational framework. Designed product structure aligned with end-user needs and executed seamless cross-functional operations.

ED

Program Manager

Edureka

Dec 2020 - Jan 2023 (2 years 1 month)

Established processes, policies, and metrics to define the program's operational structure. Designed product structure based on end customer requirements and executed cross-functional operations.

SC

Lead - CRM and Client Experience

Snapbizz Cloudtech

Aug 2020 - Dec 2020 (4 months)

Developed and integrated CRM and support desk systems with a calling service provider, enhancing overall customer experience. Set key operational metrics for teams to optimize performance and product satisfaction.

OL

Head of Key Accounts Management

Olimpio

Aug 2018 - Jul 2020 (1 year 11 months)

Cultivated strategic relationships with key clients, contributing to sustained organic growth. Aligned business requirements with strategic objectives to enhance lead conversion rates.

TS

Head of the Department

The Cambridge International School

Jun 2017 - Jul 2018 (1 year 1 month)

Tailored instructional methods to cater to diverse student needs, developing assessments that improve learning outcomes and enhancing overall curriculum comprehension.

BL

Operations Manager

Bhanu Chem Laboratory

Jun 2015 - Apr 2017 (1 year 10 months)

Directed training and compliance initiatives, established resource allocation policies, and effectively managed operational expenses for optimal performance.

Education

Degrees, certifications, and relevant coursework

Narsee Monjee Institute of Management Studies logoNS

Narsee Monjee Institute of Management Studies

Masters in Business Administration, Business Administration

2019 - 2021

Indira Gandhi National Open University logoIU

Indira Gandhi National Open University

Masters in Economics, Economics

2015 - 2017

Banaras Hindu University logoBU

Banaras Hindu University

BA (Hons), Economics

2012 - 2015

Tech stack

Software and tools used professionally

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