Saumya Singh
@saumyasingh2
Results-oriented Operations Manager with a track record of excellence.
What I'm looking for
I am an Operations Manager with over 10 years of experience dedicated to optimizing operational processes and enhancing customer satisfaction. My expertise lies in designing effective KPIs and leading cross-functional teams to achieve strategic goals. I have a proven track record in customer experience management and operational efficiency, which I leverage to drive success in forward-thinking organizations.
In my current role as a Senior Manager at Addictive Learning Technology, I spearheaded the design of operational KPIs that significantly improved Customer Satisfaction (CSAT) scores. My previous positions have allowed me to develop comprehensive processes and policies that streamline operations, ensuring that objectives in customer satisfaction, safety, quality, and team performance are consistently met. I am passionate about fostering collaboration and driving continuous improvement in all aspects of operations.
Experience
Work history, roles, and key accomplishments
Senior Manager
Addictive Learning Technology - Lawsikho
Sep 2023 - Present (1 year 10 months)
Spearheaded the design of operational KPIs and KRAs, leading to improved Customer Satisfaction (CSAT) scores. Collaborated with diverse teams to enhance project scalability within the Sales funnel, optimizing overall performance.
Operations Manager
Newton School
Feb 2023 - Aug 2023 (6 months)
Developed and implemented comprehensive processes and policies to streamline the program's operational framework. Designed product structure aligned with end-user needs and executed seamless cross-functional operations.
Program Manager
Edureka
Dec 2020 - Jan 2023 (2 years 1 month)
Established processes, policies, and metrics to define the program's operational structure. Designed product structure based on end customer requirements and executed cross-functional operations.
Lead - CRM and Client Experience
Snapbizz Cloudtech
Aug 2020 - Dec 2020 (4 months)
Developed and integrated CRM and support desk systems with a calling service provider, enhancing overall customer experience. Set key operational metrics for teams to optimize performance and product satisfaction.
Head of Key Accounts Management
Olimpio
Aug 2018 - Jul 2020 (1 year 11 months)
Cultivated strategic relationships with key clients, contributing to sustained organic growth. Aligned business requirements with strategic objectives to enhance lead conversion rates.
Head of the Department
The Cambridge International School
Jun 2017 - Jul 2018 (1 year 1 month)
Tailored instructional methods to cater to diverse student needs, developing assessments that improve learning outcomes and enhancing overall curriculum comprehension.
Operations Manager
Bhanu Chem Laboratory
Jun 2015 - Apr 2017 (1 year 10 months)
Directed training and compliance initiatives, established resource allocation policies, and effectively managed operational expenses for optimal performance.
Education
Degrees, certifications, and relevant coursework
Narsee Monjee Institute of Management Studies
Masters in Business Administration, Business Administration
2019 - 2021
Indira Gandhi National Open University
Masters in Economics, Economics
2015 - 2017
Banaras Hindu University
BA (Hons), Economics
2012 - 2015
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Saumya?
You can contact Saumya and 90k+ other talented remote workers on Himalayas.
Message SaumyaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
