At Early Steps Academy, I partner with the Founder to turn strategic objectives into structured operational workstreams, milestones, and cross-functional action plans. I also manage and mentor a four-member team and own MIS reporting, dashboards, and lead tracking.
Previously, I drove Operations and Product initiatives at Early Steps Academy, designing SOPs and learning-operation workflows that reduced new-hire onboarding time by 60%. I monitored global program performance through trackers and reporting to identify bottlenecks and improve execution.
I've managed global programs for 200+ learners across 75+ countries and led escalations for Maruti Suzuki at Concentrix, reducing resolution time by 33% while managing a seven-member team. My work combines program delivery, process improvement, stakeholder coordination, and data-driven decision-making.
