At Grear Learning, I own operational processes across learner support, refunds, transfers, document verification, and program operations. I use operational data and Excel-based reports to identify bottlenecks and recurring issues.
I manage JIRA workflows for operational requests and work with Finance and other stakeholders to resolve complex cases, escalations, and refund exceptions. I also contribute to more structured processes by maintaining SOPs, trackers, and validation steps.
At Aakash Educational, I managed day-to-day operations, handled customer and client queries, and prepared performance reports. In a GenerativeAI project, I developed a review sentiment classification solution that achieved approximately 97% accuracy in testing.
