
Ambika Sarin
@ambikasarin
Senior Ops & Strategy Manager | 8+ yrs in edtech ops & Fortune 500 market intel | Led teams of 6+, $400K+ budgets, 25%+ cost cuts | B.Tech, MBA
What I'm looking for
I’m a Senior Operations & Strategy Manager with 8+ years of experience across operations, program management and market intelligence, grounded in a B.Tech in Computer Science and an MBA in Marketing Management. My career has moved from analyzing markets to running the operations that scale businesses, and I enjoy roles that combine both: structured problem-solving, data-driven decisions and building systems that work at scale.
I started at P&S Market Intelligence, where I grew from intern to Advanced Market Research Analyst. I advised Fortune 500 clients including Shell, Oracle, Adobe and Wells Fargo on market entry, competitive positioning, M&A feasibility and pricing. I authored 30+ research reports across ICT, automotive, semiconductors, consumer goods and healthcare, and trained a team of 6 analysts.
At Udacity, I was promoted twice to Senior Operations Management Specialist. I ran operations for 90+ B2B, B2C and government programs worth $30M+, designed 45+ SOPs that cut errors 5x and turnaround 3x, reduced operating costs ~20%, raised team productivity ~150%, and built a global network of 1,800+ partners managed against SLAs.
Today, as Senior Operations Manager at Springboard, I designed the operating framework my function now runs on. I own a $400K budget that I’ve cut ~25% with 100% adherence, saved $140K+ through vendor negotiations, grew output ~50% without lowering quality, and introduced LLM-assisted workflows. I lead a team of 4 analysts and a network of 50+ subject matter experts and writers, with 100% team retention.
I’m looking for senior roles in operations, strategy, program/project management or business analysis, and I’m also interested in market research and brand strategy. I’m especially drawn to fast-growing companies where I can build processes from the ground up, use data and AI to improve how teams work, and partner closely with leadership. I’m based in Bengaluru and open to relocation.
Experience
Work history, roles, and key accomplishments
Senior Operations Manager - Content & Learning Experience
Springboard
Feb 2024 - Present (2 years 8 months)
Built scalable publishing operations for 36 courses, increasing content volume by ~50% while maintaining quality. Architected a comprehensive Content Operations framework and owned a $400K annual budget, cutting costs by ~25%.
Senior Operations Management Specialist
Udacity Inc.
Apr 2020 - Feb 2024 (3 years 10 months)
Managed end-to-end program lifecycle for 90+ B2B, B2C, and B2G client programs valued at $30M+. Designed and deployed 45+ SOPs, reducing error rate by 5x and process turnaround time by 3x.
Operations Management Specialist
Udacity Inc.
Managed program operations and user journeys for global client programs, ensuring on-time and on-budget delivery. Contributed to process design and data-driven reporting.
Operations Management Associate
Udacity Inc.
Supported operations management for client programs, focusing on delivery and process efficiency.
Intern
P&S Market Intelligence
Assisted in market research tasks and data collection, gaining foundational experience in research methodologies.
Market Research Analyst
P&S Market Intelligence
Conducted market research and analysis, supporting senior analysts in delivering insights for global clients.
Advanced Market Research Analyst
P&S Market Intelligence
Authored 30+ data-rich research reports advising Fortune 500 clients on market entry, competitive positioning, and brand strategy. Delivered TAM/SAM/SOM analysis and competitive intelligence across multiple sectors.
Education
Degrees, certifications, and relevant coursework
NMIMS, Mumbai
MBA, Marketing Management
2019 - 2021
Pursued a Distance MBA in Marketing Management from NMIMS, Mumbai, from August 2019 to July 2021.
Chandigarh Engineering College
B.Tech, Computer Science & Engineering
2014 - 2018
Earned a B.Tech in Computer Science & Engineering from Chandigarh Engineering College, from August 2014 to July 2018.
Availability
Location
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Salary expectations
Social media
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