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Avinash Ray

@avinashray

Operations Manager at CONNECT2LEARN who improved student service delivery through retention strategies, KPI dashboards, and standardized SOPs.

India

Message

At CONNECT2LEARN, I managed student operations and customer success across the full lifecycle, from onboarding and engagement to issue resolution, renewals, and revenue realization. I also managed a 10-member operations team and partnered with the CEO on retention and revenue growth strategies.

At FIITJEE LIMITED, I directed academic and service operations across 45 centers nationwide. I developed MIS dashboards and automated examination-result extraction using Excel, VBA, Python, and Selenium.

At BAMBINIOS LEARNING SOLUTIONS, I managed customer and academic operations for 5,000+ students across 10+ countries. Earlier, at VEDANTU INNOVATIONS PVT. LTD., I led a 13+ member operations team and implemented improvement strategies that increased operational efficiency by 23.37% from 2020 to 2021.

Experience

Work history, roles, and key accomplishments

Manager, Operations

Connect2Learn

Jul 2025 - May 2026 (10 months)

Led end-to-end student operations and customer success, managing the complete customer lifecycle including onboarding, engagement, issue resolution, retention, renewals, and revenue realization. Managed a 10-member operations team and partnered with the CEO on retention and growth strategies.

Customer Success Retention Renewals Operations Management Team Leadership SOP Development Data Analysis Dashboarding CSAT Escalation Management

Senior Manager

FIITJEE Limited

Aug 2024 - Jun 2025 (10 months)

Directed academic and service operations across 45 centers nationwide, ensuring consistent service delivery and compliance. Automated examination-result extraction using Excel, VBA, Python, and Selenium, improving data accuracy and reducing manual effort.

Operations Management MIS Dashboards Excel VBA Python Selenium Quality Assurance Compliance Audits Performance Management

Senior Operations Manager

Bambinos Learning Solutions

Apr 2023 - Aug 2024 (1 year 4 months)

Managed end-to-end customer and academic operations for 5,000+ students across 10+ countries, coordinating service delivery with faculty across five countries. Led, coached, and mentored the operations team, driving service quality and process adherence.

Operations Management Customer Support Stakeholder Management CRM Problem Solving Team Leadership Process Improvement

Operations Lead

Vedantu Innovations Pvt. Ltd.

Nov 2019 - Feb 2023 (3 years 3 months)

Led a team of 13+ operations representatives, managing daily service delivery, performance monitoring, and KPI/KRA reviews. Developed and automated operational dashboards using Excel and Power BI, and implemented strategies that increased operational efficiency by 23.37% from 2020 to 2021.

Operations Management Team Leadership Excel Power BI Data Analysis KPI Management Process Improvement Customer Retention