Open to opportunities

Ram Teja

@ramteja1

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Operations leader driving data-driven SaaS and e-commerce growth through process optimization.

India

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What I'm looking for

I want a data-driven operations/strategy role where I can scale processes, implement AI-driven reporting, mentor teams, and deliver measurable improvements in SLAs, revenue and customer satisfaction.

I am an operations and strategy professional with 8+ years of experience across SaaS, e-commerce, digital agencies and media, focused on turning ambiguity into actionable results. I partner closely with leadership to design workflows, align stakeholders and deliver measurable outcomes.

I have led cross-functional programs including CRM rollouts, AI-driven reporting, GTM alignment and multi-branch operations, consistently improving SLAs, CSAT and revenue. I built investor-ready dashboards and standardized SOPs to reduce escalations and manual effort.

My hands-on achievements include implementing Salesforce for 250+ users, recovering $500K through financial automation, and delivering cost savings and on-time production across projects. I also designed training programs that enabled internal promotions and stronger team performance.

I drive AI adoption and reporting automation using LLMs and Power BI to free teams from repetitive tasks and improve client transparency and NPS. I seek roles where I can scale operational excellence, embed data-driven processes and mentor teams to deliver sustained growth.

Experience

Work history, roles, and key accomplishments

Strategy & Operations Manager

Itihasa Collective / Filmos Pvt Ltd

May 2022 - Jul 2025 (3 years 2 months)

Partnered with the COO to design AI-driven reporting workflows reducing manual work by 25% and improved SLA adherence; standardized SOPs that cut escalations 20% and raised CSAT from 3.8 to 4.5.

Power BI SOP Development Stakeholder Management KPI Tracking Process Optimization Project Management CSAT

Sales Operations & Strategy Lead

Telebu Communications LLP

May 2019 - Dec 2021 (2 years 7 months)

Led Salesforce CRM adoption across 250+ users improving lead follow-ups 35% and built dashboards guiding entry into 3 new markets that enabled 20% growth; automated reconciliation to recover $500K.

Salesforce CRM Dashboarding Revenue Operations GTM Strategy Pipeline Management Market Expansion

Head of Sales & Multi-Branch Operations

Opulentus Overseas Pvt Ltd

Dec 2017 - Jan 2019 (1 year 1 month)

Headed multi-branch sales and operations, leading a 20-member team to achieve 30% quarterly revenue growth and resolve 95% of client escalations at first contact; implemented training that produced 6 internal promotions.

Sales Leadership Market Research Revenue Growth Reporting Client Relations

Production Manager

Pixel Pictures Pvt Ltd

Jun 2015 - Oct 2017 (2 years 4 months)

Coordinated vendors and production logistics to reduce last-minute delays by 20% and negotiated supplier contracts achieving 10–15% cost savings across major productions.

Vendor Management Production Scheduling Contract Negotiation Cost Optimization Logistics Budget Management Quality Control

Client Relationship Executive

Challa Tech Services LLP

Jun 2013 - Oct 2014 (1 year 4 months)

Built relationships with 50+ manufacturers and retailers, maintained 95% SLA compliance on queries, and onboarded suppliers and US-based retailers to expand D2C fulfillment and order accuracy.