Abdulshaheed Abdullahi

I am a highly motivated and empathetic Customer Support Associate with over two years of experience delivering multi-channel support, troubleshooting technical issues, and maintaining accurate CRM records. I have a proven track record of building strong customer relationships, escalating complex problems appropriately, and collaborating with product and technical teams to drive service improvements.

I hold a B.Sc. from the Federal University of Technology, Yola, and certifications including CCSP and Zendesk Support Administrator. I have led a customer feedback analysis initiative, contributed to an internal knowledge base to improve response accuracy, and am committed to using strong communication, problem-solving, and technical support skills to contribute to company growth.