Open to opportunities

Denis Joy

@denisjoy

Message

Customer support representative delivering technical and administrative help with empathy.

Nigeria

Message

What I'm looking for

I’m looking for a customer support role where I can resolve inquiries end-to-end, manage tickets in Zendesk, use CRM follow-ups, and keep customers satisfied through clear communication, empathy, and fast problem-solving.

I’m a customer-focused Support Representative experienced in handling customer inquiries and resolving issues through email, chat, phone, and social media. I deliver strong customer experiences, maintain satisfaction, and consistently achieve 95%+ satisfaction ratings.

I manage 40–50 tickets daily in Zendesk, reducing escalation rates by 25% through timely follow-up and effective troubleshooting. I also leverage GoHighLevel CRM to automate follow-ups, schedule appointments, maintain accurate records, and improve onboarding success and retention.

Experience

Work history, roles, and key accomplishments

Current

Customer & Student Support Rep

Current

BYUPathway Worldwide

Jan 2024 - Present (2 years 5 months)

Delivered high-quality customer and student support via email, chat, phone, and social media, achieving 95%+ satisfaction ratings. Managed 40–50 Zendesk tickets daily, resolved issues and reduced escalations by 25%, while using GoHighLevel CRM to automate follow-ups and reduce missed inquiries by 30%.