AOAdebayo Samuel Omoniyi
@adebayosamuelomoniyi
Customer service professional delivering technical support and exceptional customer experiences.
NigeriaWhat I'm looking for
I am a results-driven customer service professional with experience delivering technical support across phone, email, chat, and in-person channels. I have consistently maintained high satisfaction and resolution rates, reduced resolution times, and improved product adoption by collaborating with engineering and product teams.
I apply the LAST methodology for effective service recovery and focus on building lasting customer relationships through empathetic communication and data-driven process improvements. I bring experience with Zendesk and Salesforce, training team members, and contributing to product-quality feedback and operational efficiencies.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Telewyz
Jan 2025 - Present (1 year)
Handle 50+ customer inquiries daily via phone, email, and chat, maintaining a 95% customer satisfaction rating and reducing average resolution time by 30% through technical diagnosis and escalation coordination.
Customer Support Specialist
Seap 89.1 FM
Feb 2024 - Jan 2025 (11 months)
Responded to 40+ daily customer inquiries achieving a 98% first-contact resolution rate and reduced complaint volume by 25% by applying the LAST methodology and recommending process improvements.
Customer Service Representative
Hayat Kimya Limited
Jan 2018 - Dec 2018 (11 months)
Resolved customer complaints via phone, email, and in-person, achieving a 90% customer satisfaction score and contributing product quality feedback that informed management improvements.
Education
Degrees, certifications, and relevant coursework
OUObafemi Awolowo University
Bachelor of Science, Chemical Engineering
Completed a Bachelor of Science in Chemical Engineering with coursework in process optimization, quality control, and data analysis.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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