Uche Odunze
@ucheodunze
Customer service representative focused on technical support and measurable satisfaction gains.
NigeriaWhat I'm looking for
I am a passionate and dedicated customer service representative with over four years of experience in telephone customer service, sales, customer support and technical support. I consistently resolve high volumes of enquiries and technical issues, driving measurable improvements—resolving an average of 60 technical issues weekly and improving satisfaction ratings by 20% through personalized follow-ups.
I am proficient with customer relationship and support software such as Finacle, Infopol, Kastle and Zendesk, and have a strong record of achievement including maintaining near‑perfect satisfaction rates, earning Customer Service Representative of the Year (2021), and serving as a team leader. I bring empathy, clear communication, and a results-driven approach to customer-centric roles.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
FCMB
Jan 2020 - Dec 2024 (4 years 11 months)
Resolved an average of 60 technical issues weekly with an 89% first‑contact resolution within 18 hours and improved customer satisfaction by 20% through personalized follow-ups and account management.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology Owerri
Bachelor of Technology, Maritime Management
2009 - 2014
Completed a Bachelor of Technology in Maritime Management, focusing on maritime operations and management principles.
Availability
Location
NigeriaAuthorized to work in
Job categories
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