Uche Odunze

I am a passionate and dedicated customer service representative with over four years of experience in telephone customer service, sales, customer support and technical support. I consistently resolve high volumes of enquiries and technical issues, driving measurable improvements—resolving an average of 60 technical issues weekly and improving satisfaction ratings by 20% through personalized follow-ups.

I am proficient with customer relationship and support software such as Finacle, Infopol, Kastle and Zendesk, and have a strong record of achievement including maintaining near‑perfect satisfaction rates, earning Customer Service Representative of the Year (2021), and serving as a team leader. I bring empathy, clear communication, and a results-driven approach to customer-centric roles.