Divine Umeizu
@divineumeizu
Dynamic customer support representative with excellent communication skills.
What I'm looking for
I am a dynamic and results-driven customer support representative with a strong focus on delivering exceptional service. My experience spans various roles where I have honed my skills in effective communication, problem-solving, and customer relationship management. I thrive in high-volume settings and am dedicated to ensuring client satisfaction through attentive and empathetic interactions.
In my current role as a Customer Support Representative, I efficiently manage client inquiries via email and live chat, providing timely resolutions and escalating complex issues when necessary. My previous experience as a Virtual Assistant has further enhanced my ability to multitask and organize effectively, allowing me to assist clients with administrative tasks while maintaining a high standard of service.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Remote
Jan 2024 - Present (1 year 5 months)
Dynamic customer support representative skilled in resolving inquiries and troubleshooting technical problems. Manages help desk tickets efficiently and contributes to knowledge base updates, ensuring high customer satisfaction.
Virtual Assistant and Customer Support
Remote
Jan 2023 - Jan 2024 (1 year)
Provided efficient customer support through email and chat, organized appointments, and documented interactions. Contributed to social media moderation and suggested service improvements.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Science, Public Administration
BSc in Public Administration with areas of expertise in Policy Analysis and Public Finance.
Availability
Location
Authorized to work in
Job categories
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