Aanu Arowolo

I am an empathetic and results-driven Customer Service Professional with over three years of experience in fast-paced environments. My expertise lies in handling high volumes of inquiries while ensuring service quality and customer satisfaction. I possess strong communication, problem-solving, and conflict-resolution abilities, and I am passionate about transforming challenges into positive customer experiences.

Throughout my career, I have consistently maintained a satisfaction rating of 95.9% by effectively managing inquiries via phone, email, and live chat. I take pride in my ability to de-escalate difficult situations and resolve issues efficiently. My approach is centered on empathy and active listening, which allows me to turn negative experiences into positive outcomes. I am dedicated to exceeding customer expectations while representing my company in a professional and friendly manner.

In addition to my customer service skills, I excel in adapting quickly to new tools and systems, managing escalations, and troubleshooting technical issues. I have a proven track record of meeting and exceeding performance metrics such as CSAT, FCR, and AHT. My strong work ethic and solutions-oriented mindset enable me to create seamless customer experiences from the first touchpoint to issue resolution, fostering trust and loyalty with customers and confidence within my team.