Open to opportunities

abam lifted

@abamlifted

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Multichannel Customer Support Specialist with a passion for service excellence.

Nigeria

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What I'm looking for

I am looking for a role where I can utilize my customer service skills in a supportive team environment that values communication and problem-solving.

With 2 years of experience in customer-facing roles, I have developed a passion for delivering exceptional service and ensuring customer satisfaction. As a Customer Service Representative for Oyem Enterprise, I have handled a wide range of customer inquiries and issues, successfully resolving 95% of customer issues and consistently receiving positive feedback, reflected in my 4.5-star rating.

My experience has taught me the importance of active listening, empathy, and effective communication. I possess excellent communication and interpersonal skills, strong problem-solving and conflict resolution abilities, and proficiency in CRM software such as Crisp. I am excited to leverage my skills and experience to provide top-notch service and support to customers, contributing to a team dedicated to excellence.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Oyem Enterprise

Mar 2023 - Mar 2025 (2 years)

As a Customer Service Representative, I handled a wide range of customer inquiries and issues, from website information to technical support. I successfully resolved 95% of customer issues and consistently received positive customer feedback, maintaining a 4.5-star rating.

Customer Service Technical Support Problem Solving CRM Software Communication Conflict Resolution Administrative Support Contract Drafting

Education

Degrees, certifications, and relevant coursework

Kenule Beeson Saro-Wiwa Polytechnic

National Diploma, OND

Obtained a National Diploma from Kenule Beeson Saro-Wiwa Polytechnic, focusing on relevant coursework to prepare for a professional career. Developed foundational knowledge and skills in the chosen field of study.