Open to opportunities

maurice obi

@mauriceobi

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Customer service professional delivering empathetic, efficient technical support.

Nigeria

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What I'm looking for

I seek a customer-focused role offering multi-channel support responsibilities, opportunities to improve processes, and collaborative teams that value clear communication and career growth.

I am a dedicated customer service and support professional with multi-channel experience across phone, email, and live chat, and a Bachelor's in Computer Science. I consistently resolve account, billing, and access issues using CRM tools (Zendesk, Kustomer, Freshdesk), reduce response times, and improve customer satisfaction through clear, empathetic communication.

I have contributed to process improvements by identifying recurring issues and escalating to technical teams, maintained accurate ticket records for reporting and analysis, and completed targeted customer service training on Udemy to sharpen troubleshooting and CRM skills.

Experience

Work history, roles, and key accomplishments

Customer Support

Heamdall Global Inc.

Jul 2025 - Nov 2025 (4 months)

Provided frontline email and live chat support, investigated and owned customer issues end-to-end, used CRM (Kustomer) to maintain clean case data, and escalated recurring problems to technical teams to reduce repeat tickets.

Kustomer Live Chat Email Support CRM Documentation Customer Experience

Customer Service Representative

ModSquad

Jul 2021 - Oct 2025 (4 years 3 months)

Responded to chat and email inquiries remotely, resolved account and billing issues using CRM tools, escalated technical issues to senior teams, and maintained professional communication to improve customer satisfaction.

Remote Support Chat Support Email Support CRM Troubleshooting Customer Satisfaction Time Management

Customer Service Agent

Outsource Global Technologies

Oct 2020 - May 2025 (4 years 7 months)

Delivered timely phone, email, and chat support, resolved high-volume account, billing, and access issues using Zendesk/Kustomer/Freshdesk, and collaborated with team leads to reduce response times and improve workflow efficiency.

Zendesk Kustomer Freshdesk Customer Support Troubleshooting Communication

Education

Degrees, certifications, and relevant coursework

Udemy

Professional Certificate, Customer Service / Customer Experience

2025 - 2025

Completed an online Customer Service/Customer Experience training course covering customer engagement, troubleshooting, CRM usage, and service quality standards.

Chukwuemeka Odumegwu Ojukwu University

Bachelor in Computer Science, Computer Science

2020 - 2024

Bachelor of Computer Science degree focused on core computer science subjects completed between 2020 and 2024.

Athlon Computer Institute

Diploma in Basic Computer Operations, Computer Operations / Microsoft Office

2017 - 2018

Completed a Diploma in Basic Computer Operations and Microsoft Office with practical skills in Word, Excel, PowerPoint, Access, and fundamental computer and data management tasks.