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Senior manufacturing and NPI leader driving operational excellence in semiconductor and medical devices.
Experience
Sr. Manager, NPI & Production
AbbVie
Feb 2022 - Present (3 years 9 months)
Principal Product Engineer
Roche Diagnostics Solutions
Jul 2017 - Jan 2022 (4 years 6 months)
Staff Manufacturing Engineer
Coherent Inc.
Nov 2015 - Jul 2017 (1 year 8 months)
Lead Process Engineer
Qualcomm
Mar 2014 - Oct 2015 (1 year 7 months)
Sr. Principal Engineer
Western Digital Corporation
Jan 2008 - Mar 2014 (6 years 2 months)
Network engineer specializing in wired & wireless design, troubleshooting, and Aruba solutions.
Experience
Network Engineer
NetFlow Technology India Pvt Ltd
Jun 2023 - Present (2 years 5 months)
APDetail-oriented Technical Specialist with 20 years in wireless networks.
Experience
Technical Support & Field Operations Specialist
Techconet / TCnet
Jan 2019 - Present (6 years 10 months)
Technical Officer – Field Services & Network Support
Telkom SA
Jun 1998 - Oct 2018 (20 years 4 months)
BDCertified Back-End Developer passionate about building impactful APIs.
Experience
Network Operations Center Intern
Liquid Intelligent Technologies
May 2022 - Present (3 years 6 months)
Networking Systems Technician
Kenyatta University Teaching, Training, and Referral Hospita
Aug 2021 - Present (4 years 3 months)
IT technician and customer support specialist delivering reliable technical solutions.
Experience
IT Technician & Chat Support
Estarta Greece
Jul 2023 - Sep 2024 (1 year 2 months)
Customer Service Senior Advisor
Teleperformance
Aug 2021 - Aug 2023 (2 years)
Electronic Engineer Assistant
Amnet
Jan 2021 - Mar 2021 (2 months)
I am a wireless network engineer specializing in enterprise Wi-Fi design, deployment, and security.
Experience
SLWireless Network Engineer
Sify Technologies Limited
Aug 2021 - Present (4 years 3 months)
Experienced technical support specialist focused on fast, clear resolutions.
Experience
Product Support Consultant
Gryphon Online Services, Inc.
Sep 2020 - Jun 2025 (4 years 9 months)
TECustomer Support Representative
Teleperformance
Oct 2017 - May 2018 (7 months)
TETechnical Support Engineer
Dedicated Network Field Technician delivering secure, reliable network deployments and support.
Experience
Network Field Technician
Commsworld
Mar 2023 - Present (2 years 8 months)
Student Placement
Iomart Group
Feb 2019 - Apr 2019 (2 months)
Self-Employed Courier Driver
Self Employed
Dedicated technician with strong problem-solving and customer support skills.
Experience
Internet Technician
Open Country
Jun 2024 - Present (1 year 5 months)
Tutor
State Fair Community College
Feb 2024 - Jun 2024 (4 months)
OPD Associate
Walmart
Oct 2023 - Jun 2024 (8 months)
Computer engineer focused on network and IT support, skilled in troubleshooting and system migrations.
Experience
IT Staff
CDO Polymedic Medical Plaza
Feb 2024 - Present (1 year 9 months)
CCTV Installer
Demiren Hotel and Restaurant
Aug 2024 - Aug 2024 (0 months)
Field Network Engineer
I am a service professional with Security+ certification and strong customer support skills.
Experience
Barista
The Ibis Coffee and Cocktails
Dec 2023 - Jan 2025 (1 year 1 month)
Bartender
The Green Room
May 2022 - Aug 2023 (1 year 3 months)
Real Estate Administrative Assistant
Keller Williams
May 2022 - Aug 2023 (1 year 3 months)
AACertified IT Support Specialist with expertise in Desktop support and Network Administration.
Experience
Network Technician
BIM Tech Center
Sep 2023 - Present (2 years 2 months)
PC / Network Technician
Dunkin Donuts (Regional HQ)
Aug 2022 - Aug 2023 (1 year)
IT Help Desk Analyst
Customer service specialist skilled in technical support, medical interpreting, and client communication focused on resolution.
Experience
Customer Service Agent
Results CX
Troubleshooting Representative
Startek
Customer Service Agent
Bilingual French-English IT Service Desk Analyst delivering technical support and high customer satisfaction.
Experience
COFrench Service Desk Analyst
Cognizant
Sep 2021 - Present (4 years 2 months)
Business Process Lead
Tata Consultancy Services
Mar 2021 - Sep 2021 (6 months)
SICustomer Service Professional
Experienced helpdesk and network support specialist skilled in LAN/WAN troubleshooting and customer-focused resolution.
Experience
Helpdesk Support Specialist
Senture / TTEC
Nov 2024 - Present (1 year)
Installer/Technician
Central Georgia Technology
May 2024 - Jul 2024 (2 months)
Technical Support Specialist
Sagenet, LLC
SBDetail-oriented customer service professional with strong relationship-building skills.
Experience
Front Desk Assistant
AARF Volunteer Services
Managed Wi-Fi LvL 3 Repair Agent
Spectrum Community Solutions
Dec 2021 - Apr 2025 (3 years 4 months)
Repair Agent
PC
France70k-90k USD
Dedicated IT / Network Support professional with over 24 years of experience.
Experience
Project Engineer
Orange Business Services
Feb 2007 - Aug 2024 (17 years 6 months)
Field Engineer
Orange Business Services
IT support specialist with 15+ years resolving networks, VoIP, hardware/software issues and improving user experience.
Experience
Customer Service Representative
U-Haul Moving and Storage
Jul 2022 - Mar 2025 (2 years 8 months)
Installer
The Home Depot
Jul 2015 - Mar 2021 (5 years 8 months)
Network & VoIP Technician
Cavalier Telecommunications
Jul 2010 - Apr 2012 (1 year 9 months)
LUCustomer-focused IT support professional delivering efficient technical help and excellent client service.
Experience
IT Intern
Sunway College
Mar 2024 - Aug 2024 (5 months)
I am an entry-level IT Support Specialist skilled in troubleshooting and user-focused help desk support.
Experience
Division Manager, Insurance Agent
Primerica Financial Services
Jan 2010 - Present (15 years 10 months)
IT Support Assistant
Wingate by Wyndham
Jan 2014 - Jan 2017 (3 years)
IT Support Technician
iSmart Solutions
Wi-Fi Expansion Project Attachee
JKUAT
May 2021 - Present (4 years 6 months)
Teleperformance
Apr 2017 - Oct 2017 (6 months)
TETechnical Support Representative
Teleperformance
Sep 2016 - Apr 2017 (7 months)
Technical Support Tier II
Synnex-Concentrix Corporation
Jun 2006 - Feb 2016 (9 years 8 months)
Student Ambassador/Tour Guide
State Fair Community College
Aug 2022 - Jun 2024 (1 year 10 months)
Digital Network Access
May 2023 - Dec 2023 (7 months)
IT Intern
Mobotech Computer Sulotions
Jan 2022 - Feb 2022 (1 month)
BIM Tech Center
Jan 2021 - Jul 2022 (1 year 6 months)
IT Technician
International School of Fencing Coaches
Dec 2014 - Dec 2017 (3 years)
Results CX
Customer Support Specialist II
Partner Hero
Medical Interpreter
ICC BPO
Sitel India
Dec 2016 - Feb 2021 (4 years 2 months)
Tourist Guide (French Clients)
Independent
Apr 2016 - Nov 2016 (7 months)
Jul 2009 - Jan 2023 (13 years 6 months)
Helpdesk Supervisor
Prism Pointe Technologies
Mar 2005 - Nov 2008 (3 years 8 months)
Spectrum Community Solutions
Dec 2020 - Apr 2025 (4 years 4 months)
LvL 2 Repair Agent
Spectrum Community Solutions
Dec 2020 - Apr 2025 (4 years 4 months)
Front-Line Cashier
Dominos
Dec 2017 - Jun 2019 (1 year 6 months)
Feb 2007 - Aug 2024 (17 years 6 months)
IT Support Engineer
Orange Business Services
Feb 2007 - Aug 2024 (17 years 6 months)
On-Site Manager
The Global Fund
Jan 2018 - Oct 2018 (9 months)
On-Site Telecoms and Network Support
JT International SA (for Orange Business Services)
Feb 2007 - Sep 2015 (8 years 7 months)
Internet Technician
Comcast
Jan 2002 - Jun 2010 (8 years 5 months)
Jan 2007 - Jan 2009 (2 years)
