Looking for a job

Sai Prasanna

@saiprasanna1

Technical Support Executive at Teleperformance who resolved Wi-Fi and router issues while contributing to a 95% customer satisfaction rating.

India

Message

What I'm looking for

I'm seeking an opportunity to use my customer support experience, contribute to organizational success, and grow professionally.

At Teleperformance Pvt.Ltd, I troubleshot Wi-Fi connectivity, router setup, and signal-related issues for residential customers through chat and email support. My work contributed to a 95% customer satisfaction rating.

I escalated unresolved issues according to process guidelines and documented customer interactions in line with standard operating procedures.

At Knoah Solutions Pvt.Ltd, I handled customer chats about thermostat setup, configuration, and heating and cooling issues. I recorded interactions in Salesforce and escalated complex concerns to management.

Experience

Work history, roles, and key accomplishments

Technical Support Executive

Teleperformance Pvt.Ltd

Jul 2024 - Feb 2026 (1 year 7 months)

Proactively identified and troubleshot complex technical concerns, providing timely and accurate resolutions that contributed to a 95% customer satisfaction rating. Utilized advanced troubleshooting techniques to resolve Wi-Fi connectivity issues, assist with router setup, and address signal-related problems for residential customers through chat and email support.

Wi Fi Troubleshooting Router Setup Technical Support Customer Satisfaction Documentation Escalation Management Live Chat Email Support

Process Associate

Knoah Solutions Pvt.Ltd

Aug 2018 - Sep 2019 (1 year 1 month)

Handled customer chats resolving thermostat setup, configuration, and heating/cooling system issues for residential customers. Maintained strong CSAT score while following standard operating procedures and documented interactions in Salesforce.

Customer Support Troubleshooting Salesforce Documentation CSAT