SAHIL ANSARI
@sahilansari3
I resolve ISP connectivity issues and improve customer support outcomes.
IndiaWhat I'm looking for
At Teleperformance Global Services, I resolve 60+ ISP-related technical tickets daily through voice support, covering slow speeds, intermittent connectivity, and router configuration issues.
I guide customers through Wi-Fi setup, modem reboots, and firmware upgrades, helping reduce repeat calls by 18%. I maintain AHT under six minutes, FCR above 85%, and contribute recurring-issue documentation that reduced ticket volume by 10%.
Experience
Work history, roles, and key accomplishments
Technical Support Advisor
Teleperformance Global Services Pvt. Ltd.
Resolved 60+ ISP-related technical tickets daily via voice, including slow speed, intermittent connectivity, and router configuration issues. Guided customers through Wi-Fi setup, modem reboots, and firmware upgrades, reducing repeat calls by 18%.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Computer Applications, Computer Applications
Pursuing a Bachelor of Computer Applications (BCA) degree.
Indian Institute of Computer Science
Advanced Diploma in Hardware & Networking, Hardware & Networking
Completed an Advanced Diploma in Hardware & Networking in April 2024.
Central Board of Secondary Education
Higher Secondary (12th), General Studies
Completed Higher Secondary (12th) education in April 2022.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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