Looking for a job

Maena Mohaleamalla

@maenamohaleamalla

Message

I resolve internet connectivity issues and coordinate reliable customer and project support.

South Africa

Message

What I'm looking for

I'm looking for a role where I can resolve technical issues, support customers, manage network or business systems, and contribute reliable coordination and service delivery.

At Letaba Networks, I provide first- and second-line support for residential and business internet customers, resolving more than 90% of connectivity issues remotely and improving average resolution time by 25%.

I configure and troubleshoot MikroTik routers, wireless radio equipment, DHCP, NAT, firewall rules, static IP addressing, routing, and network performance issues. I also monitor tower uplinks and network utilization while managing escalations and SLA-driven support.

Previously, I supported Wi-Fi customers at Limpo Wi-Fi and managed over 200 user accounts, Microsoft 365 licences, and client onboarding at Onea Africa. My support work combines clear customer communication, accurate ticket handling, and practical issue resolution.

I also bring project and office administration experience from MashP Trading & Projects, Risima Housing Finance, and Old Mutual. I use project coordination, reporting, CRM administration, record keeping, and Microsoft Office to keep teams and clients informed.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Agent

Current

Letaba Networks

Jul 2026 - Present (2 months)

Provided first- and second-line technical support for residential and business internet customers, troubleshooting connectivity issues on MikroTik routers and wireless equipment. Resolved over 90% of connectivity issues remotely and improved average resolution time by 25%.

Mikrotik DHCP NAT Firewalls Routing Network Troubleshooting Customer Service SLA Management

Technical Support Agent

Limpo Wi-Fi

Sep 2025 - Jun 2026 (9 months)

Provided technical support by diagnosing and resolving client Wi-Fi connectivity issues, using Splynx ISP software to manage calls and tickets. Installed and configured routers to ensure seamless network performance.

Splynx Wi Fi Troubleshooting Router Configuration Customer Support Ticket Management

Support Agent

Onea Africa

Jan 2025 - Aug 2025 (7 months)

Managed user accounts in Active Directory and Microsoft 365, assisted clients with product setup and configuration, and administered licensing. Successfully managed over 200+ user accounts with zero compliance errors and reduced client setup time by 20%.

Active Directory Microsoft 365 User Account Management Licensing Customer Support

Project Administrator

MashP Trading & Projects Pty

Jun 2024 - Dec 2024 (6 months)

Planned, coordinated, and managed projects from initiation to completion, developing plans, schedules, and budgets. Monitored progress, identified risks, and prepared reports to ensure successful delivery.

Project Planning Scheduling Budgeting Risk Management Reporting Stakeholder Communication

Housing Administrator

Risima Housing Finance SOC Ltd.

Jan 2023 - May 2024 (1 year 4 months)

Provided administrative support, managed email communications, and tracked application progress. Reduced client response time by 40% through efficient email and CRM management.

Microsoft Office CRM Email Management Client Relations Record keeping

Administrator

Old Mutual

Feb 2021 - May 2022 (1 year 3 months)

Supported sales team with administrative tasks including data entry, CRM, and document management. Reduced document processing time by 25% and handled confidential client information with zero compliance breaches.

Data Entry CRM Document Management client support Confidentiality