Nicholas D'sa

Provided remote support to major hotel brands, troubleshooting WiFi, wired internet, CCTV, and IHG Studio. Coordinated with onsite staff and vendors to resolve network issues and mentored Level 1 engineers.

Managed smooth functioning of IT systems and vendor coordination for guest internet, PMS, POS, and other software. Ensured IT audit compliance and managed disaster recovery processes.

Analyzed computer systems and made upgrade recommendations. Maintained server backups, created door keys, and configured hotel applications like PMS and Vingcard.

Maintained and troubleshot guest Wi-Fi networks, configured Ruckus access points and HP switches, and managed inventory of network equipment.

Maintained desktops, laptops, and printers, configured MS Outlook, and managed McAfee antivirus server and security systems like DVR and IP cameras.

Provided remote support for desktops, laptops, and POS systems using VNC and TeamViewer. Maintained McAfee antivirus updates, checked UPS and array status, and backed up Juniper firewalls.

Configured client equipment for internet connectivity, installed and troubleshot Windows XP and Windows 7, and provided client support via email, phone, and remote access.

Troubleshot technical problems, resolved support tickets, and provided support to network printers, software, and hardware while training clients.

Configured and troubleshot PCs, internet, LAN, printers, and scanners. Performed onsite diagnosis and resolution of complex hardware problems.

Assisted students with computer basics, maintained the computer lab, and troubleshot hardware and network problems.

Provided hardware and software support, assembled desktop computers, attended field jobs, and prepared quotations for customers.

Earned the Microsoft Certified Systems Engineer 2003 certification.

Completed Higher Secondary School education through the National Institute of Open Schooling.

Completed training in Networking Essentials, CCNA, and MCSE 2003.

Completed training in Microsoft Office Administration and Tally Accounting.

Completed training in computer hardware.

Earned a Diploma in Computer Application.

Completed secondary school education.