Odwa Mapipa
@odwamapipa
Technical Support Advisor at Concentrix troubleshooting Wi-Fi and network issues, recognized as a Top Agent with 98% CSAT.
South AfricaWhat I'm looking for
At Concentrix, I support customers with connectivity, router, Wi-Fi, device, and software issues. I troubleshoot mesh systems and network configurations, guide clients toward first-time resolution, and maintain incident records and technical documentation.
I was recognized as a Top Agent for 3+ consecutive months and achieved 98% CSAT. At CCI South Africa, I resolved Tier 2 escalations, investigated root causes, and authored technical documentation and knowledge-base content.
I also reduced ticket resolution time by 30% and resolved over 500 technical issues monthly, according to my resume. Earlier, I provided customer service and processed transactions as a Sales Assistant at Clothing Junction.
Experience
Work history, roles, and key accomplishments
Provided customer support for connectivity, router, Wi-Fi, device and software issues. Recognized as Top Agent for 3+ consecutive months and achieved 98% CSAT.
Technical Support Advisor – Specialist Team
CCI South Africa
Jan 2023 - Jan 2025 (2 years)
Resolved Tier 2 escalated technical issues involving systems, software and network connectivity. Authored detailed technical documentation and knowledge-base content to support consistent resolutions.
Sales Assistant
Clothing Junction
Jan 2022 - Jan 2023 (1 year)
Provided customer service, processed transactions accurately and followed company procedures and service standards.
Education
Degrees, certifications, and relevant coursework
Durban University of Technology
Diploma, Accounting
2020 - 2023
Completed a Diploma in Accounting at Durban University of Technology from 2020 to 2023.
Holy Cross Education Centre
National Senior Certificate, General
2017 - 2019
Completed the National Senior Certificate at Holy Cross Education Centre from 2017 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Odwa?
You can contact Odwa and 90k+ other talented remote workers on Himalayas.
Message OdwaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
