chaise Livings

I’m a detail-oriented IT Support Specialist who supports end users through ticketing systems, diagnosing hardware/software issues, and resolving network connectivity problems. I bring hands-on experience configuring laptops, handling access and security workflows, and translating technical concepts for non-technical users.

In my current role at Office Pride, I resolve 15–25 weekly tickets covering login issues, software errors, printer problems, LAN/WAN issues, DNS/DHCP challenges, and Wi-Fi connectivity. I also complete onboarding/offboarding tasks—laptop setup, permissions, MFA configuration, and user account creation—while keeping documentation up to date to reduce repeat tickets.

I strengthen system reliability and security by administering Active Directory for user provisioning, password resets, and group membership updates, and by applying Group Policy. I deploy and configure new hardware (laptops, monitors, peripherals), ensure antivirus and endpoint security tools are installed and updated, and escalate unresolved Endpoint Security cases to senior technical teams.

I’m comfortable supporting remote workers via TeamViewer/Remote Desktop and I actively improve support outcomes through troubleshooting guidance and basic user training. With ongoing Cyber Security education and certifications, I’m committed to continuously developing my technical expertise across IT support, networking, and security-focused administration.