At Tech Mahindra, I provide technical assistance to customers facing Wi-Fi and internet connectivity issues across hotels, connected communities, and small businesses. I investigate reported issues and guide customers through troubleshooting steps.
I manage customer cases with a focus on accurate, timely resolution and document troubleshooting actions to maintain clear support records. When an issue is unresolved or complex, I escalate it to Tier 2 with relevant details.
At Tech Mahindra, I also perform floor-supervisor responsibilities when required, supporting team operations and assisting colleagues with day-to-day issues.
At Concentrix Services India Pvt. Ltd., I supported customers with software and hardware issues, including troubleshooting Windows 10 and Windows 11 devices. Earlier, at Wipro Technologies, I supported software testing and deployment by moving files between testing servers and assisting with file management.
