Open to opportunities

Daniil Kulakov

@daniilkulakov

IT Support Technician focused on Windows endpoints, PC hardware, and first-line troubleshooting across Windows and Ubuntu services.

Georgia

Message

What I'm looking for

I’m looking for remote or on-site opportunities where I can deliver reliable L1/L2 support for Windows endpoints, troubleshoot connectivity and hardware, and maintain Ubuntu-hosted services with consistent, well-documented fixes.

I’m an IT support technician focused on Windows endpoints, PC hardware, and first-line troubleshooting. Over two years of part-time contract work, I resolved day-to-day OS, software, hardware, and connectivity issues and prepared 50+ PCs.

At KiliaService, I supported Windows users with OS, driver, and application installation, configuration, and troubleshooting. I diagnosed hardware faults, replaced components, and returned systems to working condition, while also handling Wi‑Fi, router, and device connectivity issues and documenting recurring problems and practical fixes.

My expertise covers Windows 7/10/11 endpoint support, OS deployment, drivers, updates, and peripherals, plus networking fundamentals like TCP/IP and IP addressing. I also work with Ubuntu and remote tools (SSH, WinSCP, VirtualBox) and self-hosted services such as Apache and MySQL, and I’ve built a database-backed marketplace with PHP/MySQL/JavaScript and role-based workflows.

Experience

Work history, roles, and key accomplishments

IT Support Technician

KiliaService

Nov 2023 - Mar 2026 (2 years 4 months)

Supported Windows users with OS, driver, and application installation, configuration, and troubleshooting, including diagnosing hardware faults and replacing components. Built, upgraded, and prepared 50+ PCs with Windows deployment, peripheral setup, and functional checks; handled Wi-Fi/router and device connectivity issues and documented recurring problems and fixes.

Windows Troubleshooting Troubleshooting (Wi Fi Documentation

Education

Degrees, certifications, and relevant coursework

Cherepovets Vocational Technical College (CHLMT)

Specialist Diploma, Information Systems and Programming

2022 - 2026

Activities and societies: Coursework included SQL Server fundamentals, TCP/IP and IP addressing, routing/switching, and information systems design.

Specialist Diploma in Information Systems and Programming at Cherepovets Vocational Technical College (CHLMT). Coursework covered SQL Server fundamentals, TCP/IP and IP addressing, routing/switching, and information systems design.