Looking for a job

Faith Egede

@faithegede

Message

IT Support specialist focused on secure, reliable endpoint and user support.

Nigeria

Message

What I'm looking for

I seek a hands-on IT support role in a collaborative team where I can apply cybersecurity knowledge, manage endpoints, and improve user experience while growing into systems or security-focused responsibilities.

I am an IT Support specialist with hands-on experience in system setup, troubleshooting, and network maintenance, committed to improving user experience and operational uptime.

I have managed user onboarding/offboarding, email and access configuration, and administered Microsoft Office 365 environments while maintaining IT asset inventories.

My background includes practical cybersecurity training and deployment experience—implementing antivirus across 200+ devices, participating in migrations for 150+ users, and completing the (ISC)² Certified in Cybersecurity.

I prioritize clear documentation, team collaboration, and prompt incident resolution to maintain secure, efficient digital environments and reduce recurring support requests.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Lightheights Global Services

Nov 2024 - Nov 2025 (1 year)

Provisioned and managed user accounts, installed and updated software, and provided first-level IT support to reduce downtime and improve user efficiency. Trained employees on CRM and core IT tools, decreasing recurring support requests.

Software Deployment Troubleshooting IT Asset Management

Cybersecurity Trainee

Cybersafe Foundation

Mar 2024 - Nov 2024 (8 months)

Completed practical training in secure system configuration, network defense, access control, and threat mitigation through hands-on labs and team projects. Strengthened analytical and security monitoring skills and produced technical documentation.

Access Control Endpoint Protection Security Monitoring Identity Management Technical Documentation Team Collaboration

IT Support Technician

Cormart Nigeria Limited

Jan 2022 - Dec 2022 (11 months)

Supported migration of 150+ users to updated systems and helped deploy antivirus across 200+ devices, improving security posture and ensuring seamless transitions with no major disruptions. Responded to 20+ weekly support requests and maintained accurate IT asset inventories.

Endpoint Security User Support IT Asset Management Troubleshooting Help Desk