VGVontay G
@vontayg
UX designer with 8 years of retail and client-relations experience, focused on human-centered solutions.
United StatesWhat I'm looking for
I am a user experience designer with eight years of retail and client-relations experience who brings empathy, strong communication, and problem-solving to design work.
My background in customer service has honed my ability to understand user needs, translate feedback into actionable insights, and collaborate with product teams to improve usability and features.
I have a track record of driving results—consistently exceeding monthly sales targets and being recognized as a top performer—while applying visual design, wireframing, and user-flow thinking to solve problems.
I am passionate about bridging people and technology to craft intuitive digital experiences that simplify complexity and build lasting connections.
Experience
Work history, roles, and key accomplishments
Sales Associate
Aaron's
Jan 2023 - Jan 2025 (2 years)
Provided exceptional customer service, resolved inquiries and complaints promptly, and maintained a clean, organized store environment; consistently exceeded monthly sales targets by 65%.
Delivered prompt customer support, resolved issues to maintain high satisfaction ratings, and collaborated with product teams to provide customer feedback that informed usability improvements.
Sales Associate
Hobby Lobby
Jan 2017 - Jan 2019 (2 years)
Collaborated on visually appealing merchandise displays to increase foot traffic and sales, managed inventory through stock checks and restocking, and communicated promotions to customers at point of sale.
Education
Degrees, certifications, and relevant coursework
Borcelle University
Customer Service / UX-related studies
2020 - 2022
Attended Borcelle University from 2020 to 2022 with coursework and experience bridging customer service and user experience concepts.
SUSouthern New Hampshire University
Undeclared / General Studies
2012 - 2014
Attended Southern New Hampshire University from 2012 to 2014; coursework related to customer service and foundational professional skills.
Upper Merion High School
High School Diploma, High School Diploma
2008 - 2012
Completed high school at Upper Merion High School, focusing on foundational academic and interpersonal skills.
Availability
Location
United StatesAuthorized to work in
Job categories
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