SO
Open to opportunities

Sandra Ojomo

@sandraojomo

IT Support Specialist with expertise in technical troubleshooting and user support.

United States
Message

What I'm looking for

I seek a collaborative environment where I can leverage my IT skills to enhance user experience and contribute to innovative projects.

I am a dedicated IT Support Specialist with extensive experience in providing technical support for various systems, including Epic Systems software and desktop environments. My journey in IT began with a Bachelor of Science from Lead City University, and I have since honed my skills in troubleshooting, user training, and system management. I take pride in my ability to resolve technical issues efficiently, ensuring that users can rely on their technology without interruption.

In my current role at VOLT, I provide support for Epic Systems, focusing on electronic medical records and healthcare management. I collaborate with IT professionals to implement system upgrades and enhancements, ensuring seamless integration and functionality. My previous experience at Bentley Limos of Houston allowed me to create a user collection system for incident management, demonstrating my ability to innovate and improve processes. I am also committed to adhering to HIPAA policies and ensuring that all medical records are documented accurately and timely.

Experience

Work history, roles, and key accomplishments

VO
Current

Epic Support Specialist

VOLT

Jan 2024 - Present (1 year 5 months)

Provided technical support and troubleshooting assistance for users of Epic Systems software, widely used in healthcare organizations for electronic medical records and other healthcare management functions. Responded to user inquiries, diagnosing and resolving technical issues, and configuring software settings.

BH

IT Support Specialist

Bentley Limos of Houston

Jan 2022 - Present (3 years 5 months)

Created a new user collection system for customized Incident Management System, Centre Service Manager, to control and manage support tickets. Managed user communication regarding ticket status and resolution, ensuring timely resolution and preventing service shutdowns.

AD

Epic TDR

Advantmed

Jan 2016 - Present (9 years 5 months)

Trained end-users on documenting incorrect registration and managed/troubleshot computers, laptops, and printers in a hospital environment. Ensured accurate documentation of patient medical records and adherence to HIPAA policies.

Education

Degrees, certifications, and relevant coursework

LU

Lead City University

Bachelor of Science, Science

Studied a comprehensive curriculum at Lead City University, focusing on foundational scientific principles. Gained a strong academic background relevant to various professional fields.

Tech stack

Software and tools used professionally

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