Beatrice Ozarchevici
@beatriceozarchevici
Sociology and education specialist with customer support and AI training experience.
What I'm looking for
I am a Sociology and Psychology graduate specializing in Education from the West University of Timisoara, with professional experience in customer support and AI training. I bring strong English skills and a background in educational theory applied to user-focused roles.
I worked three years at Foundever in Customer Support, developing communication, problem-solving, and client-relations abilities while handling diverse user needs. Recently I have been working as a Freelance AI Trainer, gaining practical experience with conversational AI systems and data annotation workflows.
Alongside my professional roles, I am developing a video game in my spare time, which demonstrates initiative, creative problem solving, and technical curiosity. I leverage interdisciplinary thinking from sociology, psychology, and education to inform user-centered design and training approaches.
I am motivated by roles that combine education, user experience, and emerging AI tools where I can apply my communication strengths, analytical mindset, and passion for learning to deliver measurable improvements.
Experience
Work history, roles, and key accomplishments
Freelance AI Trainer
Self Employed
Sep 2025 - Present (1 month)
Develop and label training data and refine models for AI applications, improving dataset quality and model performance through iterative feedback and evaluation.
Customer Support Representative
Foundever
Aug 2022 - Sep 2025 (3 years 1 month)
Provided customer support across channels for three years, resolving inquiries and improving customer satisfaction through timely issue resolution and clear communication.
Education
Degrees, certifications, and relevant coursework
West University of Timișoara
Bachelor's degree, Education
2017 - 2020
Completed a Bachelor's degree in Education with studies in Sociology and Psychology, specializing in Education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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