Open to opportunities

Ana Llacer

@anallacer

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UX Researcher dedicated to enhancing user experiences through inclusive design.

France

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What I'm looking for

Seeking a role that leverages my expertise in UX research to drive inclusive design and collaboration, focusing on impactful user experiences and business growth.

As a UX Researcher with a passion for creating user-friendly solutions, I have spent over 17 years refining my expertise in enhancing user experiences through collaborative and inclusive design. My work at Verizon was pivotal in standardizing Accessible UX Research practices, which not only reshaped design processes but also improved usability beyond mere WCAG compliance, resulting in genuinely user-friendly solutions.

Throughout my career, I have led numerous UX research studies and projects that have driven significant business impact. For instance, at Verizon, I conducted over 20 qualitative and evaluative UX research studies that led to a 26% growth in client retention. Additionally, I managed the full UX research lifecycle, including accessibility testing and heuristic evaluations, which identified critical user needs and drove substantial UX/UI improvements.

I have also contributed to revenue growth through my work on over 30 UX projects, which resulted in a 5.9% increase in revenue for Q4 2022 and sustained growth in 2023. My ability to perform usability testing with over 250 users led to a 40% improvement in client satisfaction and informed design changes that boosted conversion rates.

Experience

Work history, roles, and key accomplishments

UX Researcher

Verizon

May 2023 - Sep 2024 (1 year 4 months)

As a UX Researcher at Verizon, I led over 20 qualitative and evaluative studies, enhancing usability and driving a 26% increase in client retention. I standardized Accessible UX Research practices and collaborated with Product and CX teams to improve digital engagement.

UX Research Usability Testing Accessibility Testing Competitive Analysis Data Analysis User Experience Design Qualitative Research Digital Strategy

UX Research Associate

Fable

Sep 2022 - May 2023 (8 months)

In my role as a UX Research Associate at Fable, I conducted over 30 UX projects, leading to a 5.9% revenue increase. I performed usability testing with 250+ users, identifying design flaws and enhancing client satisfaction by 40%.

UX Research Usability Testing Revenue User Testing Data Collection Design Improvement Project Management

UX Research Coordinator

Interaction Design Foundation

Oct 2021 - Sep 2022 (11 months)

As a UX Research Coordinator, I collaborated with UX Researchers to identify participant requirements and managed logistics for studies. I designed surveys and assisted in various research tasks, contributing to the accessibility portfolio.

Survey Design UX Research Logistics Qualitative Research User Experience Design Data Analysis Project Management Collaboration

UX Research Coordinator

Feedback Loop

Apr 2019 - Mar 2020 (11 months)

In my position at Feedback Loop, I recruited participants for UX studies and managed vendor panel interfaces. I worked closely with teams to define participant criteria and directed incentive strategies to optimize engagement.

Vendor Management Project Management User Experience Research Team Collaboration Data Collection UX Design

Education

Degrees, certifications, and relevant coursework

Interaction Design Foundation

UX Research Certificate, UX Research

2021 - 2022

Completed a UX Research Certificate, enhancing skills in user experience research methodologies and practices.

Stony Brook University

Bachelor of Arts, Journalism

2007 - 2011

Grade: Dean's List

Completed a Bachelor of Arts in Journalism, achieving Dean's List honors. Collaborated with UX Researchers to identify participant requirements and assisted with research-related tasks, including note-taking and moderating sessions.