Jachimaobi Jacko
@jachimaobijacko
AI support specialist focused on prompt engineering and workflow automation for better user experiences.
United KingdomWhat I'm looking for
I am an AI Support and Technical Support professional with over 1.5 years of experience helping users, troubleshooting issues, and improving adoption of digital platforms.
I build AI-powered workflows using ChatGPT and automate tasks with tools like Notion AI and Zapier, applying advanced prompt engineering to improve output accuracy and efficiency.
My hands-on experience includes first-line user support, escalation management, user onboarding, and documentation to streamline internal processes and reduce recurring issues.
I hold a B.Eng. in Mining Engineering and bring a practical, analytical approach to solving problems and enhancing operational efficiency in fast-paced, remote environments.
Experience
Work history, roles, and key accomplishments
Purchasing & Procurement Officer
American University of Nigeria
Sep 2024 - Present (1 year 6 months)
Coordinated operational workflows and vendor communications, resolving process inefficiencies and maintaining stakeholder relationships to support institutional procurement needs.
AI Support Associate
Allure Effect
Feb 2024 - Jun 2025 (1 year 4 months)
Served as first point of contact for user issues and platform challenges, diagnosing and resolving technical and non-technical problems and documenting recurring issues to improve processes.
Online Tutor & Support Specialist
O'Fasa Creative Consult
Provided onboarding and ongoing user support for digital platforms, simplifying complex concepts and delivering tailored solutions to improve user understanding and adoption.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Akure
Bachelor of Engineering, Mining Engineering
Completed a Bachelor of Engineering in Mining Engineering focusing on engineering principles and mining practices.
Availability
Location
United KingdomAuthorized to work in
NigeriaJob categories
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