Nestor Correa

As a dedicated customer service specialist with over six years of experience in both analog and digital channels, I thrive in dynamic environments and adapt quickly to new tasks and technologies. My recent role at Electronica Steren involved supporting franchisees and employees, where I acted as an effective link between operational and administrative staff. I focus on continuous improvement and have a strong sense of urgency to enhance user experience.

Previously, I worked as a Customer Service Agent at Cheaf, where I facilitated communication between mobile app users and stores, guiding them through order placements and payment clarifications. I also implemented an instant messaging channel to improve user engagement.

My educational background in Communication and Journalism from FES Acatlán, UNAM, complements my practical experience, allowing me to communicate effectively and understand customer needs.